WoG Reference Architecture
Perspektif kluster perkhidmatan kerajaan yang digambarkan melalui lima sektor perkhidmatan iaitu sektor ekonomi, sosial, keselamatan, infrastruktur, dan pentadbiran awam adalah berdasarkan kepada perkhidmatan yang diberi secara langsung berkaitan aktiviti sektor terbabit.
| SEKTOR | KEMENTERIAN |
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Sektor Ekonomi merujuk kepada perkhidmatan yang secara langsung berkaitan aktiviti ekonomi, disediakan oleh kerajaan kepada komuniti perniagaan.
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Sektor Sosial merujuk kepada perkhidmatan yang secara langsung berkaitan dengan aktiviti sosial, disediakan oleh kerajaan kepada masyarakat dan rakyat.
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Sektor Infrastruktur merujuk kepada perkhidmatan yang disediakan untuk pengurusan kemudahan yang disediakan
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Sektor Keselamatan merujuk kepada perkhidmatan yang secara langsung berkaitan dengan keselamatan negara dan kedaulatan negara.
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Sektor Pentadbiran Awam melibatkan aktiviti yang dilaksanakan oleh organisasi dan jentera kerajaan supaya beroperasi secara cekap dan berkesan.
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Sumber: Jabatan Perkhidmatan Awam
Sektor Sosial merujuk kepada perkhidmatan yang secara langsung berkaitan dengan aktiviti sosial, disediakan oleh kerajaan kepada masyarakat dan rakyat.
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Health Care | Community Health Services | 1. Support the protection of the physical and mental wellbeing of community members in a particular district; 2. Support the provision of direct assistance to individuals or groups and address the needs of the local community; 3. Monitor community health services to ensure adequate levels of care. |
| Defences Health Services | 1. Support the protection of the physical and mental wellbeing of Defence personnel and their families (including health services for defence service personnel serving overseas). | |
| Health Insurance Schemes | 1. Support the provision of financial guarantees against risk of disease or injury; 2. Support the operation of universal health insurance schemes; 3. Allow subsidised medical treatment within the public health system. |
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| Health Protocols | 1. Support activities that are fundamental to the promotion of health and prevention of disease and the consistency of health procedures across jurisdictions; 2. Advise on health regulations, standards and guidelines (including drugs and poisons control and food hygiene); 3. Control the registration and conduct of health care providers. |
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| Hospital Services | 1. Support the provision of hospital services and health care through institutions offering a wide range of treatments and services (including liaison across jurisdictions to coordinate services and operations). | |
| Medical Research | 1. Support the scientific investigation of human health and disease; 2. Advise on medical research regulations and standards for ethical conduct; 3. Support the availability of medical equipment or research services; 4. Advise on criteria for the allocation of funding to medical research. |
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| Public Health Services | 1. Support the protection of the physical and mental wellbeing of all people at a broad level; 2. Support the understanding and control of the determinants of disease; 3. Reduce public exposure to risks encountered as part of lifestyle or the environment. |
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| Special Needs Services | 1. Support the protection of the physical and mental wellbeing of people with particular requirements; 2. Assist target groups with special health care needs (including advisory and support services for individuals with a particular medical condition). |
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| Veterans’ Health Services | 1. Support the protection of the physical and mental wellbeing of returned defence service personnel and their families; 2. Address the specific health care needs of veterans; 3. Provide eligibility criteria for access to health services. |
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| Epidemic Prevention & Containment | 1. Collaborate with other countries regarding epidemic information 2. Provide epidemic prevention and containment actions during epidemic outbreak. |
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| Sports & Recreation | Sports Drugs Control | 1. Support the reduction of the supply and use of banned or performance-enhancing substances; 2. Provide criteria to determine whether a substance is illegal and investigating breaches; 3. Improve accountability in the prescription of sports drugs; 4. Support research into doping detection tests; 5. Collaborate with scientists and sporting bodies to share information and research. |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Employment | Human Resources Development | 1. Provide support for staff development and management; 2. Provide career planning advice, professional development and training; 3. Conduct research into recruitment, retention and organisational demographics to support long-term planning for human resources development. |
| Industrial Awards and Conditions | 1. Support the establishment and use of industrial awards and conditions; 2. Issue awards with regard to rates of pay and working conditions; 3. Advise on regulations regarding the conduct of employers and employees across a particular industry or occupation; 4. Hear disputes and offer independent arbitration services. |
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| Labour Markets | 1. Support the growth and stability of labour markets (including initiatives to increase employment among individuals in target groups or across specific industries); 2. Provide mechanisms for managing and disseminating job vacancy data; 3. Issue licenses to organisations or individuals who provide employment services. |
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| Workplace Environment | 1. Support the establishment and use of workplace agreements (including enterprise codes of practice); 2. Certify agreements with regard to rates of pay and working conditions; 3. Advise on regulations regarding the conduct of employers and employees across a particular organisation, or between an employer and an individual employee. |
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| Education & Training | Arts Education | 1. Support the provision of training and facilities to support the production of skilled performance or craft; 2. Manage specialised institutions or schemes to foster artistic talent at individual or community level (including the provision of scholarships and study grants). |
| Community Education | 1. support the provision of training designed to assist target groups of citizens; 2. Initiate joint ventures with not-for-profit groups and local businesses. 3. Community education is usually offered outside formal institutional structures (including first aid and fire safety training). |
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| Curriculum Development | 1. Outline study programs for any education sector; 2. Outline the courses and units to be completed (including liaison across jurisdictions to support consistency across education authorities). |
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| Early Childhood Education | 1. Foster the development of young children, usually under the age of five years; 2. Advise on standards and guidelines to support teachers (including determining enrolment criteria). |
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| Military Education and Training | 1. Instruct and exercise defence recruits (including training for military personnel, officers, cadets and army reserves); 2. Manage specialised institutions or facilities to provide suitable training for active personnel; 3. Initiate joint ventures to provide tertiary level education or residential schools for service personnel. |
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| Overseas Education Recognition | 1. Endorse or accredit educational qualifications obtained outside Malaysia; 2. Recognise Malaysians who have studied overseas or migrants wishing to apply their qualifications in Malaysia (including processing applications, managing examinations and advising on conditions on the right to apply qualifications in certain fields). |
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| School Education | 1. Support the provision of instruction to children to impart knowledge and develop skills; 2. Provide public school education for children in Year 1 to Form 6 (including assistance for children with special needs or behavioural issues); 3. Advise on regulations regarding non-government schools; 4. Support the management of school facilities; 5. Advise on standards and guidelines to support teachers (including the provision of scholarships and study grants); 6. Assist children’s travel to and from school; 7. Advise on regulations around school transport services. |
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| Tertiary Education | 1. Support the provision of instruction beyond secondary school education to impart knowledge and develop skills; 2. Advise on entry requirements; 3. Manage tertiary education institutions and facilities; 4. Advise on standards and guidelines to support lecturers (including the provision of scholarships and study grants). |
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| Vocational Education | 1. Support the provision of training and further education for work related disciplines (including apprenticeships, traineeships, workplace and on-the-job training); 2. Advise on standards and guidelines to support the operation of vocational education programs; 3. Initiate joint ventures with industry, schools and tertiary institutions to make use of facilities (including the provision of scholarships and study grants). |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Sports & Recreation | Community Recreation | 1. Encourage public fitness and physical activity across the community; 2. Support the provision of organised activities to members of the public; 3. Hold events for exercise, relaxation and enjoyment; 4. Support specific groups, such as school children or senior citizens (including activities provided across public facilities such as swimming pools, libraries, community halls, sports centres, arts and cultural centres); 5. Support groups and individuals who offer their time and labour to the community free of charge, and community-based and non-profit organisations that promote friendship and recreation. |
| Sports & Recreational Facilities Management | 1. Support recreational and camping activities; 2. Advise on regulations regarding the provision of sites where caravans, tents and other temporary dwellings may be erected; 3. Certify the safety of campsite facilities and the hygiene of amenities; 4. Provide advice to operators on administration, emergency procedures and insurance (including public information services such as the production of maps and promotional literature) 5. Support the provision of access to areas of public land set aside for sport and recreational activities; 6. Manage bookings, programs and payments; 7. Control access and issue permits for the use of parks and reserves; 8. Supervise the allocation of sponsorships and corporate memberships; 9. Ensure the availability of staff such as referees or umpires. |
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| Sport and Fitness Development | 1. Support the growth of competitive sports and associated industries; 2. Encourage increased participation and funding for sports and fitness programs (including organising, promoting and managing major sporting events, and providing funding through athletic scholarships, fundraising, donations and sporting grants); 3. Provide training institutions and facilities for elite athletes. |
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| Sports Drugs Control | 1. Support the reduction of the supply and use of banned or performance-enhancing substances; 2. Provide criteria to determine whether a substance is illegal and investigating breaches; 3. Improve accountability in the prescription of sports drugs; 4. Support research into doping detection tests; 5. Collaborate with scientists and sporting bodies to share information and research. |
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Community Service | Accommodation Services | 1. Support the provision of accommodation and housing to defence 2. Personnel and community members in need (including defence housing, public housing, emergency accommodation and refuges); 3. Provide eligibility criteria for services; 4. Support the assistance to specific community groups at risk of homelessness (including liaison with areas responsible for public housing construction to determine short-term and long-term community housing needs). |
| Community Support | 1. Support family units by providing assistance surrounding adoption, aged care, child care, child and youth support, defence community support, family reunions and veterans support; 2. Support targeted services and programs to foster relationships and develop community self-reliance (including cooperation with other jurisdictions and non-government organisations). |
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| Counselling Services | 1. Support the provision of group therapy or psychological advice to individuals, families and community groups; 2. Support the treatment of drug addiction, emotional or behavioural problems (including assistance to people who have been ordered through the courts to undertake counselling). |
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| Financial Assistance | 1. Support the provision of monetary support to individuals in the community in need; 2. Provide eligibility criteria and appropriate delivery mechanisms for providing financial assistance; 3. Advise on eligibility criteria and entitlements; 4. Assess eligibility for entitlements and making payments (including ongoing and one-off payments, rebates and subsidies). |
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| Natural Disaster Support | 1. Support the provision of urgent assistance during emergencies caused by the elements – such as floods, droughts, earthquakes, cyclones, storms or major bushfires (including disaster recovery and disaster relief assistance); 2. monitor conditions to anticipate the likelihood and effects of natural disasters; 3. Coordinate government and community-based services and advice on regulations regarding the use of volunteers (including liaison with defence forces that supplement civil community assistance by providing organisational and logistical support). |
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| Community Development | 1. Support outback and country communities through targeted services and programs to develop self-reliance; 2. Support the establishment of social networks and activities; 3. Provide support for community-based or volunteer organisations (including activities to improve rural access to government services and liaising with local business to support community projects). |
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| Cultural Affairs | Arts Development | 1. Provide support for the production of skilled performance or craft; 2. Support the promotion of the arts, and encouraging participation from across the community; 3. Assist the growth of artistic companies through business advice and planning (including support for work spaces and liaison with education and exhibition facilities). |
| Cultural & Arts Accessibility | 1. Support and assist the location and use of items held by cultural institutions; 2. Support access procedures to meet legislative requirements; 3. Provide advice about opening hours and membership or registration requirements (including provision of online information to support remote access). |
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| Arts Collection & Preservation Management | 1. Support the acquisition, storage and preservation of cultural material and artefacts; 2. Advise on standards and guidelines for collection management procedures to ensure the safety of fragile or highly valuable items (including liaison with other institutions about the management of cultural materials). |
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| Cultural Promotion | 1. Support strategies to raise the profiles of cultural institutions and their holdings; 2. Coordinate programs of events and publications; 3. Advise on guidelines to support exhibitions and marketing campaigns. |
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| Cultural Awards and Scholarships | 1. Support the provision of prizes for achievement in artistic, literary or heritage-related activities; 2. Support cultural-sector students of high merit (including promotional activities, assessing applications and managing payments). |
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| International Relations | Overseas Aid | 1. Assist developing countries to reduce poverty, promote sustainable economic growth and recover from conflict or disasters (including development assistance and overseas student scholarships); 2. Work in partnership with other governments, businesses, nongovernment organisations and international agencies; 3. Foster links between the Malaysian community and the people of developing countries (including contributions to multilateral development banks and direct assistance packages). |
| Justice | Administrative Law | 1. Apply the body of law that relates to the executive functions of government; 2. Establish the relationship between the government and the citizens of its jurisdiction; 3. Advise on regulations regarding the powers, duties and organisation of public administration authorities. |
| Civil Law | 1. Apply the body of law that relates to social behaviour and the ordinary private matters of individuals; 2. Establish and advise on property rights; 3. Determine legal relationships and responsibilities. |
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| Human Rights Obligations | 1. Ensure the freedoms to which all people are entitled are upheld; 2. Advise on and monitor principles which may be constitutionally entrenched and guaranteed, recognised at common law, or declared by an international legal instrument (including investigations into breaches and promotion of human rights obligations and principles). |
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| Juvenile Justice | 1. Conduct special courts for the trial of children and young persons under a statutory age; 2. Support diversionary programs as an alternative to sentencing, opportunities for restorative justice and reintegration into the community. |
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| Privacy Protection | 1. Protect an individual's rights to the confidentiality of their personal information; 2. Advise on information privacy laws and privacy principles for individuals, businesses and organisations; 3. Monitor compliance with legislation and guidelines (including investigating breaches of privacy and evaluating new technology for potential risks to individual privacy). |
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| Information & Knowledge Management | Library Management | 1. Affect the activities surrounding acquisition, classification, preservation, retrieval and lending of published materials such as books, periodicals, journals, manuscripts and other information artefacts. |
Sektor Ekonomi merujuk kepada perkhidmatan yang secara langsung berkaitan aktiviti ekonomi, disediakan oleh kerajaan kepada komuniti perniagaan.
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Business & Industry | Business Registration, Permits & Licensing | 1. Support the registration of businesses 2. Records the details of companies and corporations 3. Assess applications and issue business registration information 4. Maintain records of registered businesses 5. Process registration updates and renewals 6. Issue license and permits |
| Consumer Protection | 1. Safeguard the purchasers of goods and services 2. Provide information to consumers and business about their rights and obligations 3. Handle complaints and manage dispute resolution procedures |
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| Fair Trading | 1. Support and ensure the ethical conduct of business 2. Protect consumers from excessive prices or faulty products 3. Ensure product safety and quality, and compliance with competition, fair trading and consumer protection laws 4. Promote trading practices that support market competition |
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| Financial Institution Control | 1. Control banks, credit union, building societies, moneylenders and pawn brokers 2. Advice on rules for capital adequacy 3. Monitor the activities of financial institutions and investigate suspected breaches of regulations |
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| Industry Development & Assistance | 1. Support the development of primary, secondary and tertiary industries; 2. Advise on industry development regulations and operating standards; 3. Provide quality assurance mechanisms; 4. Issue licenses for controlled activities; 5. Certify products and production methods; 6. Conduct assessments and inspections to ensure compliance with standards and policy; 7. Investigate suspected breaches of regulations. 8. Support the growth and management of primary, secondary and tertiary industries; 9. Identify markets or investment opportunities; 10. Encourage businesses to adopt innovative practices, processes and products; 11. Provide advice on production methods and business management to improve competitiveness. |
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| Small/Medium Business Development & Assistance | 1. Support and assist businesses and organisations in their efforts to maintain accounts and records of their business activities, and to satisfy business reporting requirements of the government; 2. Review the performance or financial management, of businesses and organisations; 3. Provide verification for statements or claims made in official reports; 4. Provide recommendations for improvement in business processes and operations. 5. Support and assist commercial enterprises of limited size or capital; 6. Provide advisory services to support the start-up and ongoing operation of small businesses; 7. Encourage the adoption of innovative practices, processes and products (including the establishment of communication networks or resource centres). 8. Support corporate funding of organisations and events; 9. Advise on regulations and restrictions on products and services at events; 10. Provide information about sponsorship applications and how to meet obligations in relation to marketing and merchandising. |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Business & Industry | Business Registration, Permits & Licensing | 1. Support the registration of businesses 2. Records the details of companies and corporations 3. Assess applications and issue business registration information 4. Maintain records of registered businesses 5. Process registration updates and renewals 6. Issue license and permits |
| Consumer Protection | 1. Safeguard the purchasers of goods and services 2. Provide information to consumers and business about their rights and obligations 3. Handle complaints and manage dispute resolution procedures |
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| Fair Trading | 1. Support and ensure the ethical conduct of business 2. Protect consumers from excessive prices or faulty products 3. Ensure product safety and quality, and compliance with competition, fair trading and consumer protection laws 4. Promote trading practices that support market competition |
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| Financial Institution Control | 1. Control banks, credit union, building societies, moneylenders and pawn brokers 2. Advice on rules for capital adequacy 3. Monitor the activities of financial institutions and investigate suspected breaches of regulations |
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| Industry Development & Assistance | 1. Support the development of primary, secondary and tertiary industries; 2. Advise on industry development regulations and operating standards; 3. Provide quality assurance mechanisms; 4. Issue licenses for controlled activities; 5. Certify products and production methods; 6. Conduct assessments and inspections to ensure compliance with standards and policy; 7. Investigate suspected breaches of regulations. 8. Support the growth and management of primary, secondary and tertiary industries; 9. Identify markets or investment opportunities; 10. Encourage businesses to adopt innovative practices, processes and products; 11. Provide advice on production methods and business management to improve competitiveness. |
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| Small/Medium Business Development & Assistance | 1. Support and assist businesses and organisations in their efforts to maintain accounts and records of their business activities, and to satisfy business reporting requirements of the government; 2. Review the performance or financial management, of businesses and organisations; 3. Provide verification for statements or claims made in official reports; 4. Provide recommendations for improvement in business processes and operations. 5. Support and assist commercial enterprises of limited size or capital; 6. Provide advisory services to support the start-up and ongoing operation of small businesses; 7. Encourage the adoption of innovative practices, processes and products (including the establishment of communication networks or resource centres). 8. Support corporate funding of organisations and events; 9. Advise on regulations and restrictions on products and services at events; 10. Provide information about sponsorship applications and how to meet obligations in relation to marketing and merchandising. |
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| Trade | Export Control | 1. Control the international sale and movement of goods from Malaysia; 2. Ensure compliance with domestic and international protocols and guidelines; 3. Issue export permits and licences, direct price regulation at port terminals and exit points (including monitoring international trade and consulting with primary producers, industry organisations and other stakeholders). |
| Import Control | 1. Control the international purchase and movement of goods into Malaysia; 2. Ensure compliance with domestic and international protocols and guidelines; 3. Advise on quotas, import licensing arrangements and customs regulations (including inspections and cargo clearance). |
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| Intellectual Property Protection | 1. Protect the rights of creative workers in literary, artistic, industrial or scientific fields (including registration of copyright, designs, patents and trademarks and providing advice on intellectual property regulations); 2. Protect proprietary knowledge such as development of new plant varieties, new inventions or commercial trade secrets. |
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| International Trade Agreement | 1. Support the supply and consumption of goods and services between countries; 2. Advise on international trade legislation, policy and protocols; 3. Negotiate treaties to reduce international trade restrictions and promote regional economic links. |
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| Trade Development | 1. Assist local businesses to compete in regional or international markets and win overseas or interstate contracts (including attracting investment to Malaysia, liaising with other governments and industry partners, and providing practical assistance such as identifying foreign investment partners and providing grants). | |
| Trade Expositions | 1. Support the organisation of national and international events to promote trade and maximise marketing opportunities; 2. Participate in trade fairs and develop exhibits (including activities to raise business profiles in a specific industry or across a range of sectors). |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Economic Management | State Funding | 1. Support the registration of businesses 2. Records the details of companies and corporations 3. Assess applications and issue business registration information 4. Maintain records of registered businesses 5. Process registration updates and renewals 6. Issue license and permits |
| Fiscal Policy | 1. Safeguard the purchasers of goods and services 2. Provide information to consumers and business about their rights and obligations 3. Handle complaints and manage dispute resolution procedures |
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| Foreign Investment Control | 1. Support and ensure the ethical conduct of business 2. Protect consumers from excessive prices or faulty products 3. Ensure product safety and quality, and compliance with competition, fair trading and consumer protection laws 4. Promote trading practices that support market competition |
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| International Monetary Policy | 1. Control banks, credit union, building societies, moneylenders and pawn brokers 2. Advice on rules for capital adequacy 3. Monitor the activities of financial institutions and investigate suspected breaches of regulations |
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| Financial Investment | 1. Support the development of primary, secondary and tertiary industries; 2. Advise on industry development regulations and operating standards; 3. Provide quality assurance mechanisms; 4. Issue licenses for controlled activities; 5. Certify products and production methods; 6. Conduct assessments and inspections to ensure compliance with standards and policy; 7. Investigate suspected breaches of regulations. 8. Support the growth and management of primary, secondary and tertiary industries; 9. Identify markets or investment opportunities; 10. Encourage businesses to adopt innovative practices, processes and products; 11. Provide advice on production methods and business management to improve competitiveness. |
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| 1. Support and assist businesses and organisations in their efforts to maintain accounts and records of their business activities, and to satisfy business reporting requirements of the government; 2. Review the performance or financial management, of businesses and organisations; 3. Provide verification for statements or claims made in official reports; 4. Provide recommendations for improvement in business processes and operations. 5. Support and assist commercial enterprises of limited size or capital; 6. Provide advisory services to support the start-up and ongoing operation of small businesses; 7. Encourage the adoption of innovative practices, processes and products (including the establishment of communication networks or resource centres). 8. Support corporate funding of organisations and events; 9. Advise on regulations and restrictions on products and services at events; 10. Provide information about sponsorship applications and how to meet obligations in relation to marketing and merchandising. |
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| Natural Resources | Land Valuation | 1. Support the assessment of land resources to estimate their material worth for rating and taxation purposes; 2. Provide advice on the unimproved value of land or in acquisition compensation disputes |
| Statistical Services | Census | 1. Collect information from people, households, businesses and the administrative systems of government agencies (including the Population Census, household surveys, business surveys and information collections from government agencies). |
| Statistical Compilation and Analysis | 1. Compile and analyse numerical facts (statistics) to identify trends and significant information – categories may focus on economic or social matters, government activities or the population in general (including liaison with other organisations to coordinate the collection of statistics). | |
| Statistical Standards | 1. Support and provide standards for numerical facts issued to the Malaysian community to ensure the information is coherent, comprehensible and consistent; 2. Represent Malaysia on international standards bodies (such as the System of National Accounts and the Balance of Payments Manual); 3. Advise official bodies within Malaysia about existing statistical standards; 4. Consult on the development of new standards. |
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| Statistics Coordination | 1. Support the co-ordinated collection of statistics across official bodies in Malaysia to ensure the national statistical information base is efficiently collected, with the least possible imposition on the public and businesses; 2. Ensure that statistics that are coherent, relatable and fit for purpose. |
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| Statistics Dissemination | 1. Compile and disseminate statistical information for use by a broad cross-section of the community, businesses, the research sector, the media, government departments and agencies, other governments and international agencies – statistical categories may focus on the population, economic or social matters, environmental matters or government activities relevant to the Malaysian public. |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Business & Industry | Business Registration, Permits & Licensing | 1. Support the registration of businesses 2. Records the details of companies and corporations 3. Assess applications and issue business registration information 4. Maintain records of registered businesses 5. Process registration updates and renewals 6. Issue license and permits |
| Consumer Protection | 1. Safeguard the purchasers of goods and services 2. Provide information to consumers and business about their rights and obligations 3. Handle complaints and manage dispute resolution procedures |
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| Fair Trading | 1. Support and ensure the ethical conduct of business 2. Protect consumers from excessive prices or faulty products 3. Ensure product safety and quality, and compliance with competition, fair trading and consumer protection laws 4. Promote trading practices that support market competition |
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| Financial Institution Control | 1. Control banks, credit union, building societies, moneylenders and pawn brokers 2. Advice on rules for capital adequacy 3. Monitor the activities of financial institutions and investigate suspected breaches of regulations |
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| Industry Development & Assistance | 1. Support the development of primary, secondary and tertiary industries; 2. Advise on industry development regulations and operating standards; 3. Provide quality assurance mechanisms; 4. Issue licenses for controlled activities; 5. Certify products and production methods; 6. Conduct assessments and inspections to ensure compliance with standards and policy; 7. Investigate suspected breaches of regulations. 8. Support the growth and management of primary, secondary and tertiary industries; 9. Identify markets or investment opportunities; 10. Encourage businesses to adopt innovative practices, processes and products; 11. Provide advice on production methods and business management to improve competitiveness. |
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| Small/Medium Business Development & Assistance | 1. Support and assist businesses and organisations in their efforts to maintain accounts and records of their business activities, and to satisfy business reporting requirements of the government; 2. Review the performance or financial management, of businesses and organisations; 3. Provide verification for statements or claims made in official reports; 4. Provide recommendations for improvement in business processes and operations. 5. Support and assist commercial enterprises of limited size or capital; 6. Provide advisory services to support the start-up and ongoing operation of small businesses; 7. Encourage the adoption of innovative practices, processes and products (including the establishment of communication networks or resource centres). 8. Support corporate funding of organisations and events; 9. Advise on regulations and restrictions on products and services at events; 10. Provide information about sponsorship applications and how to meet obligations in relation to marketing and merchandising. |
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| Environment | Historic Relic Protection | 1. Support the protection of built artefacts of particular heritage, scientific or social significance; 2. Advise on standards for maintaining and preserving historic relics; 3. Support joint projects with business or the community. |
| Natural Heritage Protection | 1. Support the management and conservation of elements of the biological environment that have particular historic, scientific or social significance; 2. Advise on standards for maintaining and preserving natural heritage areas, such as access and development restrictions or regeneration requirements. |
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| Administrative Management | Travel | 1. Affect the activities associated with planning, preparing and monitoring of business related travel for an organisation’s employees. |
Sektor Infrastruktur merujuk kepada perkhidmatan yang disediakan untuk pengurusan kemudahan yang disediakan.
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Civic Infrastructure | Transportation Management | 1. Monitor the management of public transport network 2. Monitor the development of interconnecting services for road, rail and air transport 3. Monitor the maintenance of public car parks, bus shelters, trains stations, footpaths and cycle ways |
| Community Service | Transport Access Scheme | 1. Ensure public transport facilities are readily available to all sectors of the community; 2. Support the provision of transport services to those in need; 3. Support the assistance of specific community groups; 4. Provide eligibility criteria for concessions (including liaison with areas responsible for public transport construction to determine short-term and long-term community transport needs). |
| Administrative Management | Facilities, Fleet and Equipment Management | 1. Affect the maintenance, administration and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the government. |
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Governance | Civic Events | Details or information on: 1. records on community events and ceremonies organised to mark significant occasions; 2. records on security, publicity and entertainment coordination; 3. Records on public facilities, car parking and seating arrangement (including liaison with local businesses, volunteers and community groups). |
| Community Service | Community Support | 1. Support family units by providing assistance surrounding adoption, aged care, child care, child and youth support, defence community support, family reunions and veterans support; 2. Support targeted services and programs to foster relationships and develop community self-reliance (including cooperation with other jurisdictions and non-government organisations). |
| Community Development | 1. Support outback and country communities through targeted services and programs to develop self-reliance; 2. Support the establishment of social networks and activities; 3. Provide support for community-based or volunteer organisations (including activities to improve rural access to government services and liaising with local business to support community projects). |
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Civic Infrastructure | Civic Management | 1. Support the provision of integrated support for town planning and building projects 2. Support the coordination of building projects and manage input from multiple parties (including provision of architectural and engineering services, building approvals, and advice on building regulations, guidelines and standards) 3. Advise on responsibilities of each parties for projects that cross jurisdictional boundaries |
| Energy Supply | 1. Support the provision of energy resources and other utilities 2. Support the installation of infrastructure to facilitate energy supply 3. Advise on energy supply regulations 4. Monitor energy providers to ensure all citizens receive an adequate level of service to meet basic requirements 5. Encourage consumers to conserve energy consumption 6. Support renewable energy development |
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| Public Amenities | 1. Support the provision of essential community amenities in a coordinated and equitable manner 2. Support the evaluation of land use and town planning objectives 3. Support the essential amenities requirements of particular districts 4. Bring together related essential amenities, according to target audience |
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| Public Housing | 1. Support the supply and development of low cost accommodation 2. Advise on guidelines that direct the design of public housing 3. Evaluate the need for public housing and setting construction targets 4. Support ongoing maintenance of public housing |
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| Public Land Management | 1. Support the control and maintenance of public buildings, facilities or land areas for community use 2. Advice on the guidelines of the utilization of the public land 3. Support ongoing maintenance 4. Provide advice for planning purposes of public land |
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| Regional Development | 1. Support the management of infrastructure projects to support multiple districts, such as education or health facilities 2. Support the extension of the facilities beyond urban boundaries to supply services to remote or rural areas 3. Support the installation of equipment to enable communication |
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| Transportation Management | 1. Monitor the management of public transport network 2. Monitor the development of interconnecting services for road, rail and air transport 3. Monitor the maintenance of public car parks, bus shelters, trains stations, footpaths and cycle ways |
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| Waste Management | 1. Support the provision of garbage collection and disposal services 2. Support the operation of waste management centres, landfill sites, recycling depots and sewerage facilities 3. Promote and support consumer waste minimization |
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| Water Supply | 1. Support the provision of the sustainable development, operation and management of water supply services by the providers | |
| Communications | Advertising Standards | 1. Support and monitor the content and presentation of marketing material disseminated via any communication medium 2. Advise on regulations related to marketing material 3. Advise on the guidelines, standards and compliance to avoid misleading or offensive advertising |
| Natural Resources | Federal & State Land Management | 1. Manage tenure of government property; 2. Support the sale, purchase, resumption, lease, license or transfer of federal and state land; 3. Provide sustainable property services to government agencies such as those associated with national parks and government housing. |
| Land Use Management | 1. Support the effective management and allocation of land resources; 2. Promote strategies for integrated land use and balancing competing interests; 3. Provide advice on rural and urban developments; 4. Conduct surveys and demographic analysis; 5. Forecast needs for infrastructure and facilities; 6. Identify heritage and significant areas. |
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Civic Infrastructure | Civic Management | 1. Support the provision of integrated support for town planning and building projects 2. Support the coordination of building projects and manage input from multiple parties (including provision of architectural and engineering services, building approvals, and advice on building regulations, guidelines and standards) 3. Advise on responsibilities of each parties for projects that cross jurisdictional boundaries |
| Energy Supply | 1. Support the provision of energy resources and other utilities 2. Support the installation of infrastructure to facilitate energy supply 3. Advise on energy supply regulations 4. Monitor energy providers to ensure all citizens receive an adequate level of service to meet basic requirements 5. Encourage consumers to conserve energy consumption 6. Support renewable energy development |
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| Public Amenities | 1. Support the provision of essential community amenities in a coordinated and equitable manner 2. Support the evaluation of land use and town planning objectives 3. Support the essential amenities requirements of particular districts 4. Bring together related essential amenities, according to target audience |
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| Public Housing | 1. Support the supply and development of low cost accommodation 2. Advise on guidelines that direct the design of public housing 3. Evaluate the need for public housing and setting construction targets 4. Support ongoing maintenance of public housing |
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| Public Land Management | 1. Support the control and maintenance of public buildings, facilities or land areas for community use 2. Advice on the guidelines of the utilization of the public land 3. Support ongoing maintenance 4. Provide advice for planning purposes of public land |
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| Communications | Radio Communications | 1. Support the operation of wireless communication infrastructure 2. Advise on radio communication regulations and standards 3. Maintain and provide advice on the regulatory framework for the radio communication industry 4. Support market entry and enable firms to acquire spectrum to introduce new radio communication technologies |
| Satellite Communications | 1. Support industries that relay radio and television signals via satellites and any other equipment located in space 2. Advise on satellite communication regulations and standards 3. Manage Malaysian Government-owned satellite equipment 4. Provide advice on the introduction of new technology and its impact towards government policy related to satellite communication |
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| Natural Resources | Energy Resources | 1. Support the use of energy resources; 2. Apply legislation relating to fossil fuels, renewable and other energy industries; 3. Provide advice on energy market reform, research and development, and environmental assessments. |
| Information & Knowledge Exchange | Research and Development | Details or information on: 1. Data and information of research that is gathered and results of the research that is disseminated. 2. new products, services, technologies, methodologies and ideas that has been researched, developed and evaluated |
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Civic Infrastructure | Civic Management | 1. Support the provision of integrated support for town planning and building projects 2. Support the coordination of building projects and manage input from multiple parties (including provision of architectural and engineering services, building approvals, and advice on building regulations, guidelines and standards) 3. Advise on responsibilities of each parties for projects that cross jurisdictional boundaries |
| Waste Management | 1. Support the provision of garbage collection and disposal services 2. Support the operation of waste management centres, landfill sites, recycling depots and sewerage facilities 3. Promote and support consumer waste minimization |
|
| Water Supply | 1. Support the provision of the sustainable development, operation and management of water supply services by the providers | |
| Environment | Built Environment Preservation | 1. Support the protection of structures of particular historic, scientific or social significance; 2. Advise on standards for maintaining and preserving elements of the built environment; 3. Support joint projects with business or the community. |
| Business and Community Assistance | 1. Assist communities and industry to face climate and environmental challenges (including information and assistance for adapting to, and effectively responding to climate change, and innovating to mitigate climate change impacts). | |
| Environment Information Services | 1. Provide climatic advice, information on prevailing conditions and weather forecasts; 2. Issue alerts for severe weather (including drought monitoring and updates on seasonal climate variability). |
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| Conservation | 1. Support the maintenance of land-based areas of the natural environment that are culturally or scientifically significant in their native state; 2. Support the conservation of plant or animal life in a land-based region to protect and sustain ecosystems; 3. Promote community awareness and participation in conservation activities. |
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| Environment Impact Assessment | 1. Evaluate the effects of industry, tourism or community use on the natural and built environments; 2. Conduct inspections of premises, equipment or operations; 3. Provide advice on proposed infrastructure projects, commercial or residential developments (including emergency assessments following industrial accidents or natural disasters). |
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| Historic Relic Protection | 1. Support the protection of built artefacts of particular heritage, scientific or social significance; 2. Advise on standards for maintaining and preserving historic relics; 3. Support joint projects with business or the community. |
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| Marine Life Protection | 1. Support the maintenance of sea-based areas of the natural environment that are culturally or scientifically significant in their native state; 2. Support the conservation of plant or animal life in a marine region, to protect and sustain ecosystems; 3. Promote community awareness and participation in conservation activities. |
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| Natural Heritage Protection | 1. Support the management and conservation of elements of the biological environment that have particular historic, scientific or social significance; 2. Advise on standards for maintaining and preserving natural heritage areas, such as access and development restrictions or regeneration requirements. |
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| Oceans Governance | 1. Support the management and protection of marine environments; 2. Support the sustainable development of ocean resources; 3. Conduct negotiations across jurisdictions to ascertain authority over particular ocean regions. |
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| Pollutant Prevention | 1. Support initiatives to reduce contamination of the air, water and land by emissions and waste; 2. Advise on standards around pollutant prevention; 3. Support initiatives to counteract the effects of pollutants if accidents occur; 4. Raise awareness and support community activities to change common practice; 5. Promote environmentally friendly alternatives. |
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| Natural Resources | Mineral Resources | 1. Support the management of mineral resources and the economic development of related industries; 2. Apply legislation relating to mining and mineral processing; 3. Negotiate partnership programs with the traditional owners of mineral-rich lands. |
| Pollution Emission Control | 1. Support the control of pollutant emissions; 2. Advise on and monitor compliance with standards for the discharge of industrial contaminants and waste; 3. Advise on regulations regarding industry practices through waste minimisation strategies and pollutant inventories (including assessment, inspections and providing emissions information to the community). |
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| Water Resources | 1. Support water industry partnerships and cooperative approaches to the management and use of water; 2. Apply legislation relating to waterways and water resources, including rivers, groundwater, wetlands and urban water; 3. Advise on regulations regarding the exploitation of water resources to ensure sustainable quality and availability for household, industrial and agricultural use. |
Sektor Keselamatan merujuk kepada perkhidmatan yang secara langsung berkaitan dengan keselamatan negara dan kedaulatan negara.
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Community Service | Emergency Services | 1. Support the provision of urgent assistance in times of crisis or unforeseen circumstances (including ambulance and firefighting services, emergency funding, and organisational and logistical support from the defence forces); 2. Advise on equipment standards and regulations regarding the use of volunteers; 3. Coordinate government and community-based services within a region in times of emergency (including coordinating land-based search and rescue operations outside urban areas). |
| Immigration & Citizenship | Citizenship | 1. Support Malaysian nationality (including the rights and obligations of citizens); 2. Define the legal status of Malaysian citizens and the management of citizenship when people migrate; 3. Provide criteria for the naturalisation of immigrants; 4. Promote the value of Malaysian citizenship. |
| Deportation | 1. Remove foreign nationals whose presence in Malaysia is unlawful or poses an unacceptable level of threat to the community; 2. Arrange the deportation of non-citizens who have committed serious crimes and those whose visas have expired (including the exclusion of unauthorised arrivals who are not refugees). |
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| Detention | 1. Provide custodial schemes for people who have or who are suspected to have entered Malaysia illegally, those refused entry at international airports and seaports, and those whose visas are cancelled or expired; 2. Manage facilities for the detention of illegal or suspected illegal immigrants; 3. Provide food and amenities, medical care, recreation, social support and education. |
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| Migrant Services | 1. Provide information and support to foreign nationals who intend to settle in Malaysia; 2. Evaluate the needs of migrants; 3. Provide advice before embarkation and upon arrival (including liaison with community groups and across jurisdictions to ensure appropriate support). |
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| Refugee Services | 1. Provide assistance to asylum seekers and victims of human rights violations; 2. Assess applications for refugee status; 3. Arrange health checks, counselling, community support and special services as required (including liaison with community groups and across jurisdictions to ensure appropriate support.). |
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| Travel Authorization | 1. Support the entry and presence of non-citizens or foreign nationals in Malaysia; 2. Provide advice on travel regulations and eligibility criteria, visa classes and entry conditions; 3. Provide on-arrival immigration clearance through the passenger entry control system. |
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| Sports & Recreation | Sports Drugs Control | 1. Support the reduction of the supply and use of banned or performance-enhancing substances; 2. Provide criteria to determine whether a substance is illegal and investigating breaches; 3. Improve accountability in the prescription of sports drugs; 4. Support research into doping detection tests; 5. Collaborate with scientists and sporting bodies to share information and research. |
| International Relations | Consular Services | 1. Establish and maintain Malaysian Government representation overseas, such as high commissions, embassies or consulates; 2. Protect the interests of Malaysian citizens travelling or living overseas; 3. Provide country-specific trade or travel advice, and direct assistance where necessary (including services to Malaysians who are hospitalised or imprisoned in other countries); 4. Advise the families of Malaysians who are missing and coordinating evacuations from high-risk areas. |
| Defence Liaison | 1. Co-operate with other countries to ensure Malaysia’s ability to resist foreign aggression or attack (including defence attaches, international defence cooperation, personnel exchanges between defence forces); 2. Provide military advice to senior government representatives; 3. Provide defence and strategic advice; 4. Negotiate agreements for the deployment of defence resources; 5. Participate in joint exercises and development programs. |
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| Diplomatic Missions | 1. Provide services to representatives of foreign governments or international organisations; 2. Assist representatives to establish and maintain diplomatic missions, such as high commissions, embassies or consulates (including advice on protocol guidelines and consular responsibilities for countries without diplomatic representation in Malaysia). |
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| International Affairs | 1. Represent the Malaysian governments and provide diplomatic advice overseas; 2. Conduct consultations with foreign governments and international organisations to maintain relationships and protect national interests. |
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| International Treaties | 1. Negotiate a formal agreement or convention between Malaysia and one or more other countries; 2. Form a bilateral partnership or a multilateral alliance which is binding under international law; 3. Amend an existing treaty or withdrawing from a treaty (including consultation with stakeholders, the development of declarations that may contribute to the development or interpretation of treaties); 4. Monitor treaty, convention or agreement conditions. |
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| Overseas Aid | 1. Assist developing countries to reduce poverty, promote sustainable economic growth and recover from conflict or disasters (including development assistance and overseas student scholarships); 2. Work in partnership with other governments, businesses, nongovernment organisations and international agencies; 3. Foster links between the Malaysian community and the people of developing countries (including contributions to multilateral development banks and direct assistance packages). |
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| Overseas Social Promotion | 1. Undertake liaison activities to raise Malaysia’s international profile; 2. Support cultural exchange programs; 3. Advocate the benefits of international business; 4. Establish corporate networks and reciprocal visitor programs (including identifying and negotiating opportunities to promote Malaysia overseas, such as participating in international expositions, hosting major sporting events or cultural festivals). |
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| Passport Services | 1. Issue passports and travel documents to Malaysian citizens in Malaysia and overseas; 2. Manage applications and renewals, provide advice and liaise with outlets that provide lodgement services. |
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| Justice | Coronial Law | 1. Apply the body of law that supports inquests into any death clearly not due to natural causes; 2. Undertake investigations on behalf of the coroner into the manner and cause of examinable deaths, or fires and explosions which damage property. |
| Criminal Law | 1. Apply the body of law that governs actions punishable by the state; 2. Provide and advise on rules of statute and common law to define criminal behaviour, specific penalties and the conduct of legal proceedings. |
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| Security | Corrective Services | 1. Support the punishment of individuals who have been convicted of an offence; 2. Advise on standards and guidelines for correctional facilities and staff; 3. Manage probation and parole activities (including support for inmates' families). |
| Intelligence | 1. Support the collection of information by covert means, to protect Malaysia from threats to national security; 2. Conduct surveillance operations and investigating the use of technology to facilitate intelligence gathering (including foreign intelligence gathering in relation to strategic, political, economic or scientific activities). |
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| Law Enforcement | 1. Reduce violence and the use of illicit substances; 2. Improve public safety and reduce repeat offences; 3. Advise on rules and regulations that govern the actions of citizens; 4. Coordinate the services of law enforcement agencies across jurisdictions (including activities to address 'white-collar' and corporate crime). |
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| National Security | 1. Protect the Malaysian peace; 2. Identify and apprehend individuals who may pose a threat to national security; 3. Review the powers of the security and intelligence services. |
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| International Relations | Defence Liaison | 1. Co-operate with other countries to ensure Malaysia’s ability to resist foreign aggression or attack (including defence attaches, international defence cooperation, personnel exchanges between defence forces); 2. Provide military advice to senior government representatives; 3. Provide defence and strategic advice; 4. Negotiate agreements for the deployment of defence resources; 5. Participate in joint exercises and development programs. |
| Defence | Malaysia Defence Force | 1. Support the national and cross-jurisdictional defence and protection of the Malaysian people through the Malaysia Defence Force; 2. Protect Malaysia’s borders and ensuring Malaysia's ability to resist foreign aggression or attack; 3. Provide defence support for the security and protection of Malaysia’s region and allies through the deployment of military resources. |
| Civilian Event Protective Support | 1. Provide defence services support for the protection of civilians and participants at major civilian ceremonial, civic and sporting events (including counter-terrorism support). | |
| Emergency Protective Support | 1. Provide defence services support for the protection of civilians during cross-jurisdictional operations dealing with large-scale crises and unforeseen circumstances (including domestic and overseas emergencies). | |
| Humanitarian Protective Support | 1. Provide defence services support for the protection of civilians during humanitarian disasters and adversities (including protection for victims of domestic and overseas natural disasters and catastrophes, war activities or terrorist attacks, and operations involving interventional initiatives against adverse living conditions of civilians). | |
| Peacekeeping Protective Support | 1. support international peacekeeping efforts to protect the civilians of Malaysia’s allies and other countries within the Malaysian region; 2. assist efforts to restore peace and stability in war-torn countries; 3. support and assist with the protection of civilians involved in rehabilitation and reconstruction efforts in war-torn countries. |
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| Justice | Military Law | 1. Apply the body of law that relates to the discipline, trial and punishment of defence personnel; 2. Establish military courts and conducting hearings to determine whether a command is lawful or if service personnel have met their obligations; 3. Advise on and apply regulations regarding the treatment of prisoners of war and captured civilians in times of war. |
| Security | External Security | 1. Protect Malaysia’s international security interests; 2. Maintain peace in external territories and the region; 3. Evaluate risks to Malaysian citizens, territories and property overseas (including liaison with international security and law enforcement bodies). |
|
Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Communications | Advertising Standards | 1. Support and monitor the content and presentation of marketing material disseminated via any communication medium 2. Advise on regulations related to marketing material 3. Advise on the guidelines, standards and compliance to avoid misleading or offensive advertising |
| Broadcasting | 1. Support and monitor industries that transmit content simultaneously to multiple recipients (local, national and international broadcasting) 2. Provide advice on broadcasting regulations, guidelines and standards 3. Provide advice on the introduction of new broadcasting technology and the impact towards the existing Malaysian Government’s communications policy 4. Encourage the use of mass marketing and content distribution strategies 5. Manage publicly owned broadcasting media outlet and issue commercial broadcasting licenses 6. Support the editorial and programming independence of national broadcasters (including liaison with arts and cultural sector) |
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| Communications Infrastructure | 1. Support and monitor the provision and management of physical communication infrastructures on behalf of the public, in order to enable and facilitate communication 2. Support industries that provide mechanisms for access to government information and knowledge, and mechanisms for the public to communicate to the Malaysian Government (inclusive of access for people with special needs) 3. Advise on the availability of new communications technology and the implications of the technology towards the Malaysian Government |
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| E-Commerce | 1. Support Malaysian participation in the global information economy 2. Advice on the regulations, standards and guidelines 3. Promote information and communications technology for conducting business 4. Support initiatives in electronic commerce (including online authentication infrastructures and guidelines) |
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| Publishing | 1. Support industries that publish and distribute information via print or electronic media 2. Advise on publishing regulations, standards and guidelines 3. Monitor and ensure compliance with copyright 4. Manage publicly owned publishing media outlets |
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| Radio Communications | 1. Support the operation of wireless communication infrastructure 2. Advise on radio communication regulations and standards 3. Maintain and provide advice on the regulatory framework for the radio communication industry 4. Support market entry and enable firms to acquire spectrum to introduce new radio communication technologies |
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| Satellite Communications | 1. Support industries that relay radio and television signals via satellites and any other equipment located in space 2. Advise on satellite communication regulations and standards 3. Manage Malaysian Government-owned satellite equipment 4. Provide advice on the introduction of new technology and its impact towards government policy related to satellite communication |
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| Security | Information Security | 1. Protect government-held data and information, government networks, and information systems and procedures (including data and information on private individuals, businesses and organisations); 2. Advise on protection guidelines and standards; 3. Advise on research into cryptology and the development of codes; 4. Monitor compliance with government security policy; 5. Provide advice and tools to assist businesses and organisations to assess and improve their information systems. |
| Information & Knowledge Exchange | Information from Citizens | 1. Provide avenues for individuals, businesses and other organisations to submit information to the government about their person, business or organisation; 2. Provide avenues for individuals, businesses and other organisations to view information held about them by the government, and to check the progress and status of information transactions with the government. |
| Public Affairs | Government Media | 1. Affect the managing government advertising and communications activities; 2. Develop advertisements and advertising campaign material (including production of media releases, public notices, commercial and employment opportunities). |
| Justice | Privacy Protection | 1. Protect an individual's rights to the confidentiality of their personal information; 2. Advise on information privacy laws and privacy principles for individuals, businesses and organisations; 3. Monitor compliance with legislation and guidelines (including investigating breaches of privacy and evaluating new technology for potential risks to individual privacy). |
Sektor Pentadbiran Awam melibatkan aktiviti yang dilaksanakan oleh organisasi dan jentera kerajaan supaya beroperasi secara cekap dan berkesan.
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Kategori Perkhidmatan |
Sub Kategori Perkhidmatan |
Description |
| Planning & Budgeting | Budget Delivery | 1. Affect the legal appropriation and managerial distribution of budget authority to achieve results consistent with the formulated budget. |
| Budget Formulation |
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| Procurement Planning | 1. Affect the processes for ensuring that appropriate investments are selected for capital and operational expenditures. | |
| Revenue Collection | Agency Asset Sales | 1. Affect the activities associated with the receipt of monies through the disposal and sale of government agency assets to the private sector (e.g. government furniture, office fittings, computing hardware). |
| Debt Collection | 1. Affect the activities associated with the collection of money owed to the government from both foreign and domestic sources (including monies from individuals, businesses and other organisations). | |
| Government Assets Sales | 1. Affect the activities associated with the acquisition, oversight, tracking, and sale of non-internal assets managed by the government with a commercial value and sold to the private sector (including public infrastructure, utilities and enterprises. It does not include assets owned by government agencies). | |
| Sales of Goods and Services | 1. Affect the sales of goods and services to the public and other nongovernment entities. | |
| Tax Collection | 1. Affect the activities associated with the collection of taxes and levies from business and the community; 2. Assess and review the operation of the tax system. |
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| User Fee Collection | 1. Affect the collection of fees imposed on individuals or organisations for the provision of government services and for the use of government goods or resources (e.g. national parks). | |
| Financial Management | Accounting | 1. Account for assets, liabilities, revenues and expenses associated with the maintenance of government programs and expenditure of government appropriations in accordance with applicable standards. |
| Asset and Liability Management | 1. Account for support for the management of assets and liabilities of the government (including the major assets and liabilities presented on the government balance sheet that contribute towards the net debt and net worth of the Malaysian Government). | |
| Collections and Receivables | 1. Affect the deposits, fund transfers, and receipts for sales or service. | |
| Cost Accounting/Performance Measurement | 1. Accumulate, measure, analyse, interpret, and report cost information useful to both internal and external groups concerned with the way in which an organisation uses, accounts for, safeguards and controls its resources to meet its objectives. 2. Cost accounting information is necessary in establishing strategic goals, measuring service efforts and accomplishments and relating efforts to accomplishments. 3. Cost accounting, financial accounting and budgetary accounting all draw information from common data sources. |
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| Financial Reporting | 1. Provide financial information, report and analyse financial transactions. | |
| Financial Resource Management | 1. Affect the management of government financial assets; 2. Provide advice on legislative responsibilities and reporting requirements; 3. Manage the efficient, effective and ethical use of government resources. |
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| Management of Public Monies | 1. Affect the management of the government budget process including the development of plans and programs, budgets, and performance outputs as well as financing government programs and operations through appropriation and apportionment of direct and reimbursable spending authority, fund transfers, investments and other financing mechanisms. | |
| Payments | 1. Affect the disbursements of government funds, via a variety of mechanisms, to government and private individuals, government agencies, state, territory, local and international governments, and the private sector, to effect payment for goods and services, or distribute entitlements, benefits, grants, subsidies, loans or claims. | |
| Procurement | 1. Affect the whole process of acquiring property and services. It begins when an agency has identified a need and decided on its procurement requirement. 2. Procurement continues through the processes of risk assessment, seeking and evaluating alternative solutions, contract award, delivery of and payment for the property or services and, where relevant, the ongoing management of a contract and consideration of options related to the contract. |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Natural Resources | Federal & State Land Management | 1. Manage tenure of government property; 2. Support the sale, purchase, resumption, lease, license or transfer of federal and state land; 3. Provide sustainable property services to government agencies such as those associated with national parks and government housing. |
| Land Use Management | 1. Support the effective management and allocation of land resources; 2. Promote strategies for integrated land use and balancing competing interests; 3. Provide advice on rural and urban developments; 4. Conduct surveys and demographic analysis; 5. Forecast needs for infrastructure and facilities; 6. Identify heritage and significant areas. |
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| Pollution Emission Control | 1. Support the control of pollutant emissions; 2. Advise on and monitor compliance with standards for the discharge of industrial contaminants and waste; 3. Advise on regulations regarding industry practices through waste minimisation strategies and pollutant inventories (including assessment, inspections and providing emissions information to the community). |
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| Water Resources | 1. Support water industry partnerships and cooperative approaches to the management and use of water; 2. Apply legislation relating to waterways and water resources, including rivers, groundwater, wetlands and urban water; 3. Advise on regulations regarding the exploitation of water resources to ensure sustainable quality and availability for household, industrial and agricultural use. |
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| Justice | Administrative Law | 1. Apply the body of law that relates to the executive functions of government; 2. Establish the relationship between the government and the citizens of its jurisdiction; 3. Advise on regulations regarding the powers, duties and organisation of public administration authorities. |
| Associations and Corporate Law | 1. Apply the body of law that relates to companies or other organisations that have a distinct legal identity from that of their members; 2. Advise on regulations regarding the formation, governance and dissolution of such organisations and the limits of their powers or liability. |
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| Civil Law | 1. Apply the body of law that relates to social behaviour and the ordinary private matters of individuals; 2. Establish and advise on property rights; 3. Determine legal relationships and responsibilities. |
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| Commissions of Inquiry | 1. Investigate a special matter or designated subject; 2. Conduct inquiries; 3. Hear evidence; 4. Receive submissions and report findings (including Royal Commissions and other bodies charged with similar duties). |
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| Court Reporting | 1. Capture and make accessible a record of what is said in a court or other judicial decision-making body (including recording and publishing a statement of facts, arguments and judgements of a proceeding in the form of a transcript). | |
| Criminal Law | 1. Apply the body of law that governs actions punishable by the state; 2. Provide and advise on rules of statute and common law to define criminal behaviour, specific penalties and the conduct of legal proceedings. |
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| Human Rights Obligations | 1. Ensure the freedoms to which all people are entitled are upheld; 2. Advise on and monitor principles which may be constitutionally entrenched and guaranteed, recognised at common law, or declared by an international legal instrument (including investigations into breaches and promotion of human rights obligations and principles). |
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| Juvenile Justice | 1. Conduct special courts for the trial of children and young persons under a statutory age; 2. Support diversionary programs as an alternative to sentencing, opportunities for restorative justice and reintegration into the community. |
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| Legal Aid Services | 1. Provide financial assistance for the purpose of legal proceedings in courts; 2. Facilitate access to legal advice and services according to an income-based scale. |
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| Local Laws and Ordinances | 1. Apply legal processes at town or district level; 2. Advise on public regulations and conducting courts with limited civil or criminal jurisdiction (including management of permits, rates and registration of domestic or native animals). |
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| Shariah Law | 1. Conduct special courts for the trial of Shariah cases; 2. Provide consultation and advise on Shariah rules and regulations. |
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| Privacy Protection | 1. Protect an individual's rights to the confidentiality of their personal information; 2. Advise on information privacy laws and privacy principles for individuals, businesses and organisations; 3. Monitor compliance with legislation and guidelines (including investigating breaches of privacy and evaluating new technology for potential risks to individual privacy). |
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| Prosecution Services | 1. Bring individuals or organisations to trial for criminal offences; 2. To carry on of legal proceedings against a party in the interests of the public. |
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| Information & Knowledge Exchange | Information and Knowledge Exchange | 1. Provide advice, guidance and consultative services to support the implementation of a specific service for citizens; 2. Transfer knowledge and experience to citizens through advice, information and guidance. |
| Analysis and Reporting | 1. Perform analysis on sets of information and reporting on the results. | |
| Discussion Forums | 1. Provide public forums to promote, facilitate and enable the transfer and exchange of information and knowledge through discussion (including organised and facilitated public gatherings and meetings, and electronic / online forums). | |
| Guidance Dissemination | 1. Publish or broadcast guidelines to assist in the interpretation and implementation of regulations. | |
| Information and Knowledge Dissemination | 1. Publish or broadcast government information – this addresses those instances where the primary method used in providing a service is through the publishing or broadcasting of information. 2. It is not intended to address circumstances where the publication of information is a by-product of an actual service path. For example, an agency might perform research (the service path) addressing a particular service for citizens (for example environmental management) and as a result publish a report on the findings. In this instance, the research would be the service path and publishing the report would be a services support activity. |
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| Knowledge Presentation | 1. Capture, catalogue and organise sets of government information or explicit knowledge into formats ready for people to use such as documents, publications, knowledge bases and information bases (including information types such as policies, procedures, facts, results of experience, problem solutions, standards, guidelines, rules, education and training materials, agency profiles, etc). | |
| Research and Development | 1. Research and gather data and information and disseminating the results; 2. Research, develop and evaluate new products, services, technologies, methodologies and ideas. |
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| Information from Citizens | 1. Provide avenues for individuals, businesses and other organisations to submit information to the government about their person, business or organisation; 2. Provide avenues for individuals, businesses and other organisations to view information held about them by the government, and to check the progress and status of information transactions with the government. |
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| Statistical Services | Census | 1. Collect information from people, households, businesses and the administrative systems of government agencies (including the Population Census, household surveys, business surveys and information collections from government agencies). |
| Statistical Compilation and Analysis | 1. Compile and analyse numerical facts (statistics) to identify trends and significant information – categories may focus on economic or social matters, government activities or the population in general (including liaison with other organisations to coordinate the collection of statistics). | |
| Statistical Standards | 1. Support and provide standards for numerical facts issued to the Malaysian community to ensure the information is coherent, comprehensible and consistent; 2. Represent Malaysia on international standards bodies (such as the System of National Accounts and the Balance of Payments Manual); 3. Advise official bodies within Malaysia about existing statistical standards; 4. Consult on the development of new standards. |
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| Statistics Coordination | 1. Support the co-ordinated collection of statistics across official bodies in Malaysia to ensure the national statistical information base is efficiently collected, with the least possible imposition on the public and businesses; 2. Ensure that statistics that are coherent, relatable and fit for purpose. |
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| Statistics Dissemination | 1. Compile and disseminate statistical information for use by a broad cross-section of the community, businesses, the research sector, the media, government departments and agencies, other governments and international agencies – statistical categories may focus on the population, economic or social matters, environmental matters or government activities relevant to the Malaysian public. | |
| Governance | Civic Events | 1. Organise community events and ceremonies to mark significant occasions; 2. Coordinate security, publicity and entertainment; 3. Arrange adequate public facilities, car parking and seating (including liaison with local businesses, volunteers and community groups). |
| Constitutional Matters | 1. Manage the system of fundamental principles that provide the governance framework for a nation, state, territory or municipality; 2. Administer policy and procedures for constitutional review and amendment; 3. Provide advice on the implications of intervention in constitutional litigation (including the activities of committees involved in constitutional matters). |
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| Electoral Matters | 1. Administer voting to elect representatives for public office; 2. Conduct referenda to amend the constitution; 3. Maintain electoral rolls and enrolment procedures; 4. Provide polling booths, ballot papers and scrutiny of electoral processes; 5. Distribute the results of elections via any medium (including electoral information and education programs). |
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| Assessment, Honours and Awards Programs | 1. Coordinate and promote ceremonies to pay tribute to notable achievements; 2. Establish selection criteria and the framework of levels of honour; 3. Design and produce medals; 4. Research and evaluate nominations; 5. Maintain a register of awards; 6. Prepare congratulatory messages. |
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| Intergovernmental Relations | 1. Develop cooperative associations between Malaysian Government jurisdictions; 2. Host forums and consultation processes to assess policy proposals and their potential impacts; 3. Administer inter-jurisdictional bodies, grants and reforms; 4. Negotiate interstate agreements on matters other than trade. |
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| Legislative Drafting | 1. Prepare legal instruments for the parliament of any jurisdiction; 2. Analyse government policy and the constitutional environment; 3. Interpret the legal effect of existing legislation; 4. Provide advice on legislative proposals. |
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| Official Protocol | 1. Support the activities of high-level government representatives in carrying out their official duties; 2. Determine appropriate conventions, customs and arrangements required during formal procedures and functions, either in Malaysia or overseas (including research, advice and support services for occasions where official protocol is to be followed). |
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| Parliamentary Chamber Support | 1. Provide corporate assistance and security services to Houses of Parliament, assemblies or governing councils; 2. Make arrangements for accommodation, equipment and catering; 3. Oversee building and maintenance requirements; 4. Supervise broadcasts of parliamentary proceedings. |
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| Parliamentary Committee and Member Support | 1. Supply administrative assistance to elected members in all tiers of government in Malaysia to help them fulfil their duties; 2. Manage secretariat support and secretarial staff; 3. Provide access to reference and research services; 4. Offer advice on procedures and the interpretation of standing orders. |
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| Public Administration | 1. Develop and administering programs to implement the policies and initiatives of the executive and elected representatives; 2. Review and evaluate the performance of such programs; 3. Develop policy and guidelines to improve public administration. |
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| Regulation Development | 1. Develop and establish regulations governing conduct or behaviour in specific areas (including researching and drafting proposed and final regulations). | |
| Planning & Budgeting | Business Improvement | 1. Affect the efforts to gauge the ongoing effectiveness and efficiency of business services and business processes and identify opportunities for re-engineering or restructuring; 2. Plan and support innovation to business solutions, products and government services. |
| Enterprise Architecture | 1. Affect the activities involved in describing the current state and defining the target state for the Malaysian Government’s business, information, organisation, people, processes and technology (including establishment of a transition strategy for achieving the target state). | |
| Legal Advice | 1. Affect the activities involved in obtaining legal advice and resolving legal issues during procurement processes and the development of policies and programs (including legal advice obtained in-house or through appropriate external legal advisors). | |
| Outcomes and Outputs | 1. Affect the activities that align government resources allocated through budget formulation, execution and management actions with examinations of program objectives, performance, and demonstrated results (including the review and evaluation of outputs and outcomes). | |
| Strategic Planning | 1. Affect the determination of annual and long-term goals and the identification of the best approach for achieving those goals (including formulation of business, financial, human resources, information and ICT strategies). | |
| Public Affairs | Customer Service | 1. Affect the activities associated with providing citizens with information regarding the government’s agency’s service offerings and government operations, and managing the interactions and relationships with those citizens as customers of the government; 2. Ensure appropriate availability of government information and protecting the rights of citizens to access government information that is legally available to them under Freedom of Information legislation; 3. Manage facilities where trained personnel are available to answer questions or provide advice via the telephone; 4. Promote the use of call centres to facilitate public access to government information. |
| Government Campaigns | 1. Affect the marketing of government services products and programs to the general public in an attempt to promote awareness and increase the number of customers / beneficiaries of those services and programs. | |
| Government Media | 1. Affect the managing government advertising and communications activities; 2. Develop advertisements and advertising campaign material (including production of media releases, public notices, commercial and employment opportunities). |
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| Public Consultation | 1. Affect the activities of soliciting, maintaining and responding to public comments regarding proposed government policy and regulations. | |
| Public Relations | 1. Affect the efforts to promote an organisation’s image through the effective handling of citizen concerns. | |
| Administrative Management | Accommodation Management | 1. Affect the determination and management of accommodation needs; 2. Plan for, acquire and maintain accommodation furnishings. |
| Facilities, Fleet and Equipment Management | 1. Affect the maintenance, administration and operation of office buildings, fleets, machinery, and other capital assets that are possessions of the government. | |
| Help Desk Services | 1. Affect the management of a service centre to respond to government and contract employees' technical and administrative questions. | |
| Physical Security Management | 1. Affect the physical protection of an organisation’s personnel, assets and facilities (including security clearance management). | |
| Workplace Policy Development and Management | 1. Affect the activities involved in developing and disseminating workplace policies such as dress codes, time reporting requirements, telecommuting, etc. | |
| Human Resource Management | Employee Performance Management | 1. Affect the design, development and implementation of a comprehensive performance management approach to ensure agency employees are demonstrating competencies required of their work assignments; 2. Design, develop and implement a comprehensive performance management strategy that enables managers to make distinctions in performance and links individual performance to agency goal and mission accomplishment (including managing employee performance at the individual level and evaluating the overall effectiveness of the agency’s employee development approach). |
| ICT Management | ICT Operations & Infrastructure Management | 1. Affect the activities associated with managing and maintaining standard operations within the ICT environment and supporting the ICT infrastructure; 2. Minimise the likelihood and consequences of disaster or disruption to normal service operations and recovery of business services and applications following disastrous events or disruptions. |
| ICT Resources Access Management | 1. Manage user access to ICT resources; 2. Authenticate and verify user identity and authority to access; 3. Log, track and monitor user access activities; 4. Provide, restrict and remove rights to access. |
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| ICT Service Assistance | 1. Provide a primary point of contact for users of ICT services regarding requests for service or incidents causing disruption to normal service operation or reduction in quality of service; 2. Provide first level of resolution and support for requests and incidents or referring on to more specialised support; 3. Initiate change to remedy causes of disruption or service quality reduction. |
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| ICT Service Management | 1. Affect the activities and processes involved in providing quality ICT services (including managing the ability to meet demand for services; managing the agreed levels of service between the ICT service provider and the service customer; managing the ICT configuration that’s supports service provision; and includes managing change to ICT resources). | |
| ICT Solution Delivery and Maintenance | 1. Affect the activities associated with delivering and maintaining software services and applications to meet business and corporate needs. Business solutions may include in-house, inter-agency and vendor-supplied software services and applications. | |
| ICT Supplier Relationship Management | 1. Affect the activities involved in managing the contractual relationships between the organisation and suppliers of ICT services and software solutions; 2. Establish, monitor and report on achievement of agreed service levels. |
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| Information & Knowledge Management | Document and Records Management | 1. Affect the operations surrounding ownership or custody, management, preservation, destruction and discovery of the official documents and records for an agency (including management and stewardship of information held by a government agency; management and maintenance of ongoing operational information; archival and retrieval of ageing or obsolete information; and destruction of material no longer legally required to be kept.) |
| Information Exchange Standards | 1. Establish standards to facilitate business interoperability and the exchange of data and information between government agencies, and between the government and private individuals, businesses and organisations (including information infrastructures for government use). | |
| Information Management Standards | 1. Establish standards around the creation, capture, management and disposal of government records and documentation; 2. Provide guidelines for ensuring the accessibility of government information to individuals including people with special needs; 3. Support the organisation and use of government information; 4. Encourage the implementation of best practice information management strategies. |
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| Information Rights Management | 1. Affect the activities surrounding the management of information rights such as freedom of information, intellectual property and copyright, and privacy of information. | |
| Information Security Management | 1. Affect the activities involved in protecting government information from unauthorised access, use, disclosure, disruptions, modification or destruction; 2. Affect the creation, maintenance and implementation of security policies, procedures and controls; 3. Affect the exposure, monitoring and management of security breaches. |
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| Knowledge Management | 1. Affect the activities involved in managing and maintaining the content of the intellectual assets of the government comprising explicit knowledge (recorded, formal, and structured) and tacit knowledge (not recorded, unspoken, informal). 2. Explicit knowledge includes bodies of information created for the use and benefit of government resources and members of the public, such as knowledge artefacts, knowledge bases and information bases that are accessible, presentable, transmittable, and can be held online or in hard copy formats. 3. Tacit knowledge includes information held by a person or between a group of people derived from personal experience and interpretation. 4. Knowledge management includes converting tacit knowledge into explicit knowledge through collaborative means of recording and formalising this experience and interpretation. |
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| Library Management | 1. Affect the activities surrounding acquisition, classification, preservation, retrieval and lending of published materials such as books, periodicals, journals, manuscripts and other information artefacts. |
| Kategori Perkhidmatan | Sub Kategori Perkhidmatan | Description |
| Employment | Human Resources Development | 1. Provide support for staff development and management; 2. Provide career planning advice, professional development and training; 3. Conduct research into recruitment, retention and organisational demographics to support long-term planning for human resources development. |
| Planning & Budgeting | Workforce Planning | 1. Affect the processes for identifying the workforce competencies required to meet the agency’s strategic goals and for developing the strategies to meet these requirements. |
| Human Resource Management | Benefits Management | 1. Affect the design, development and implementation of benefit programs that attract, retain and support current and former agency employees (including establishing and communicating benefits programs); 2. Process benefits actions; 3. Interact as necessary with third party benefits providers. |
| Employee Performance Management | 1. Affect the design, development and implementation of a comprehensive performance management approach to ensure agency employees are demonstrating competencies required of their work assignments; 2. Design, develop and implement a comprehensive performance management strategy that enables managers to make distinctions in performance and links individual performance to agency goal and mission accomplishment (including managing employee performance at the individual level and evaluating the overall effectiveness of the agency’s employee development approach). |
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| Organisation and Position Management | 1. Affect the design, development and implementation of organisational and position structures that create a high performance, competency-driven framework that both advances the agency mission and serves agency human capital needs. | |
| Recruitment | 1. Establish procedures for recruiting and selecting high-quality, productive employees with the right skills and competencies, in accordance with merit system principles (including developing a staffing strategy and plan); 2. Establish an applicant evaluation approach; 3. Announce the vacancy; 4. Source and evaluate candidates against the competency requirements for the position; 5. Initiate pre-employment activities; 6. Hire employees. |
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| Remuneration Management | 1. Affect the design, development and implementation of compensation programs that attract, retain and fairly compensate agency employees. 2. In addition, the design, development and implementation of pay for performance compensation programs to recognise and reward high performance, with both base pay increases and performance bonus payments (including developing and implementing compensation programs; administering bonus and monetary awards programs; administering pay changes; managing time, attendance, leave and pay; and managing payroll). |
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| Separation Management | 1. Conduct efficient and effective employee separation programs that assist employees in transitioning to non-Government employment; 2. Facilitate the removal of unproductive, non-performing employees; 3. Assist employees in transitioning to retirement. |
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| Training and Development | 1. Affect the design, development and implementation of a comprehensive employee development approach to ensure that agency employees have the right competencies and skills for current and future work assignments (including conducting employee development needs assessments; designing employee development programs; administering and delivering employee development programs; and evaluating the overall effectiveness of the agency’s employee development approach). | |
| Workplace Relations | 1. Affect the design, development and implementation of programs that strive to maintain an effective employer-employee relationship that balances the agency’s needs against its employees’ rights. 2. It also manages the relationship between the agency and its unions and bargaining units. This includes negotiating and administering labour contracts and collective bargaining agreements; managing negotiated grievances; and participating in negotiated third party proceedings. |
The Data Domain primary purpose is to enable information sharing and re-use across the Malaysian Government via the standard description and discovery of common data and the promotion of uniform data management practices. These domain describes artefacts which can be generated from the data architectures of Malaysian Government ministries and agencies. It provides a flexible and standards-based approach to accomplish its purpose. The scope of data domain is broad; it may be applied within a single agency, or within a Community of Interest (COI - collaborative groups of users who require a shared vocabulary to exchange information in pursuit of common goals, interests and business objectives.), or cross-COI.
Data Domain will focus on the categorization of data, based on each Business Service Category defined in the Business Reference Model. The data categorization will then be described in detail based on its standardization areas. During the implementation, each data identified will be mapped to its corresponding Data Sub-Category, as per stated in the Data Reference Model. The data type, structure type, shareability, and taxonomy will also be captured, in the form of Data Subject Properties.
Data Domain separates the Malaysian Government activities into five (5) distinct high-level data area categories:
Socioeconomic Sector Data Domain refers to the data required by the Government (independent of the ministries/ agencies performing them) in order to provide its services to and on behalf of the businesses (local and foreign companies) efficiently.
Social Sector Data Domain refers to the data required by the Government (independent of the ministries/ agencies performing them) in order to provide its services to and on behalf of the citizens efficiently.
Security Sector Data Domain refers to the data required by the Government (independent of the ministries/ agencies performing them) in order to ensure that the country is safe to live in and the nation's sovereignty remains protected.
Government Supporting Service Data Domain refers to the data required by the Government (independent of the ministries/ agencies performing them) in order to provide the legislation and policies, programmatic and managerial foundation to support the Government operations in the provision of government services to individuals, businesses and other organizations.
Government Resource Management Data Domain refers to the data required by the Government (independent of the ministries/ agencies performing them) in order to enable the Government to operate effectively and efficiently.
Domain Aplikasi menerangkan set Sistem Aplikasi yang digunakan oleh organisasi untuk menyokong operasi dan perkhidmatan organisasi. Semasa pembangunan architecture aplikasi, organisasi dapat menggambarkan bagaimana perisian atau Sistem Aplikasi direka bentuk untuk menyediakan perkhidmatan secara elektronik dan digital. Setiap aplikasi dapat digambarkan dengan menunjukkan keseluruhan perkhidmatan aplikasi dan modul yang dibangunkan untuk melaksanakan proses dan aliran maklumat/data melalui perisian tertentu. Perisian aplikasi dikonfigurasikan untuk menyediakan perkhidmatan merangkumi aspek kedudukan fizikal dan logikal. Antara komponen aplikasi yang perlu diambil kira adalah:
Pengkategorian aplikasi disusun mengikut kategori fungsi aplikasi iaitu:
Merujuk kepada kategori fungsian Sistem Aplikasi yang secara umumnya menyediakan perkhidmatan kerajaan kepada kumpulan sasar pelanggan kerajaan iaitu perkhidmatan kepada komuniti perniagaan (Government to Business - G2B), kepada rakyat (Goverment to Citizen - G2C), di antara agensi kerajaan (Government to Government - G2G) dan kepada penjawat awam (Government to Employee - G2E). Fungsi pengurusan pelanggan dibuat pemadanan (G2C, G2B, G2G dan G2E) dengan perkhidmatan kerajaan yang ditawarkan.
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Kategori Fungsian Aplikasi |
Kategori Perkhidmatan Aplikasi |
Keterangan |
| Pengurusan Hubungan Pelanggan (CRM) | Call Centre Management Services | Fungsi mengurus pusat panggilan pelanggan |
| Analisis Pelanggan | Fungsi analisis pelanggan berdasarkan maklumat/data pelanggan yang diurus oleh organisasi. Contohnya seperti tahap kepuasan hati pelanggan dan profail kategori pelanggan dan lain-lain. | |
| Perkhidmatan Jualan dan Pemasaran |
Fungsi melaksanakan promosi sesuatu produk atau perkhidmatan dan memperkenalkan produk atau perkidmatan baharu kepada pelanggan. |
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| Pengurusan Produk dan Perkhidmatan | Fungsi mengurus kelangsungan suatu produk dan perkhidmatan yang ditawarkan oleh organisasi. | |
| Pengurusan jenama | Fungsi mengurus penggunaan nama dagangan pada produk atau perkhidmatan serta memberikan kesedaran berhubung jenama tersebut. | |
| Pengurusan akaun pelanggan | Fungsi mengurus akaun pelanggan bagi tujuan penghantaran produk dan penyampaian perkhidmatan kepada pelanggan. | |
| Pengurusan kontrak pelanggan berdasarkan profail | Fungsi Merekod dan menjejak interaksi dan komunikasi penyedia perkhidmatan dan pelanggan bagi satu-satu perkhidmatan atau kontrak yang dimeterai. Antaranya seperti maklumat panggilan, e-mel, surat-menyurat, mesyuarat dan lain-lain. | |
| Pengurusan rakan strategik, rakan kongsi dan rakan niaga. | Fungsi kolaborasi, kerjasama strategik dan penilaian prestasi melibatkan rakan strategik, rakan kongsi dan rakan niaga. Lazimnya melibatkan pemain dalam ekosistem rangkaian perniagaan, perdagangan dan penyedia perkhidmatan yang menyokong operasi dan penyampaian perkhidmatan kepada pelanggan. Platform yang mungkin disediakan adalah Platform Hubungan Pelanggan dan Platform Ekosistem perkhidmatan . | |
| Pengurusan maklum balas pelanggan | Fungsi pengurusan maklum balas pelanggan seperti aduan, cadangan, notifikasi dan pemakluman daripada pelanggan. | |
| Pengurusan tinjauan dan soal selidik | Fungsi tinjauan dan soal selidik bagi mengumpul maklumat tertentu daripada pelanggan, orang awam atau pihak syarikat, sektor swasta dan industri. | |
| Pilihan Pelanggan | Perkhidmatan Persona | Fungsi pilihan pelanggan terhadap paparan muka pengguna dan maklumat di papan pemuka aplikasi berdasarkan persona (personalisation) atau profil pelanggan |
| Perkhidmatan langganan | Fungsi pilihan pelanggan untuk menyertai forum, listserv atau senarai mel sebagai satu khidmat langganan. | |
| Perkhidmatan notifikasi | Fungsi memberi pilihan kepada pelanggan untuk dihubungi berkaitan langganan, produk atau perkhidmatan yang diminati. | |
| Perkhidmatan Bantuan Pelanggan | Perkhidmatan bantuan dalam talian | Fungsi menyediakan antara muka dan maklumat bantuan kepada pelanggan secara dalam talian. |
| Perkhidmatan tutorial dalam talian | Fungsi menyediakan maklumat pembelajaran untuk membantu pelanggan secara dalam talian. | |
| Perkhidmatan Layan Diri | Fungsi perkhidmatan layan diri oleh pelanggan seperti mendaftar perkhidmatan tertentu atas inisiatif mereka sendiri, pembelajaran kendiri mengikut kebolehan diri pelanggan dan lain-lain. | |
| Perkhidmatan Pendaftaran atau Tempahan | Fungsi pendaftaran elektronik/dalam talian dan pengesahan untuk suatu perkhidmatan. | |
| Perkhidmatan pelbagai bahasa | Fungsi akses kepada data dan maklumat dalam berbilang bahasa. | |
| Permohonan bantuan perkhidmatan Sistem Aplikasi | Fungsi mengurus permohonan bantuan sokongan pelanggan untuk Sistem Aplikasi. | |
| Perkhidmatan penjadualan | Fungsi menyediakan kalendar bagi penjadualan dengan pelanggan dan penyedia perkhidmatan. |
Merujuk kepada kategori fungsian aplikasi yang mengautomasikan fungsi dan proses kerja serta perkhidmatan kerajaan. Pengautomasian turut merangkumi ciri perkhidmatan sepunya (common services characteristic) dan proses sepunya (common processes) bagi perkhidmatan merentas agensi secara seamless dan End-to-End (E2E).
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Kategori Fungsian Aplikasi |
Kategori Perkhidmatan Aplikasi |
Keterangan |
| Penjejakan dan Aliran Kerja | Proses penjejakan | Fungsi pemantauan aktiviti dan transaksi dalam proses kerja dan perkhidmatan dalam talian atau perkhidmatan digital. |
| Pengurusan kes atau permohonan atau transaksi | Fungsi pengurusan suatu kes/permohonan/transaksi yang merangkumi proses penciptaan, penghalaan, pengesanan, penugasan dan penutupan kes termasuk penglibatan pegawai pelaksana dan pengendali kes/permohonan/transaksi. | |
| Pengurusan konflik | Fungsi penyelesaian konflik dalam suatu kes/permohonan/transaksi. | |
| Penghalaan dan Penjadualan | Pengurusan komunikasi pihak luar dan organisasi | Fungsi pengurusan aliran masuk surat-menyurat/ interaksi/komunikasi yang dimulakan secara luaran antara organisasi dan pihak berkepentingan/pihak luar. |
| Pengurusan komunikasi organisasi dan pihak luar | Fungsi pengurusan aliran keluar surat-menyurat/ interaksi/komunikasi yang dimulakan secara dalaman oleh organisasi kepada pihak berkepentingan/pihak luar. |
Merujuk kepada kategori fungsian aplikasi yang menguruskan sumber kerajaan dan organisasi bagi mengekalkan kesinambungan perkhidmatan Kerajaan. Antaranya melibatkan pengurusan:
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Kategori Fungsian Aplikasi |
Kategori Perkhidmatan Aplikasi |
Keterangan |
| Pengurusan Proses | Pengurusan Pindaan atau Perubahan | Fungsi kawalan perubahan dan pindaan proses kerja, maklumat/data, aplikasi, perisian dan teknologi, perubahan undang-undang, akta atau prosedur dan perubahan terhadap pematuhan kepada piawaian baru. Pengurusan perubahan termasuk aspek penggunaan dan penerimagunaan Sistem Aplikasi kepada sumber manusia dan organisasi. |
| Pengurusan Konfigurasi | Fungsi kawalan konfigurasi Sistem Aplikasi melibatkan persekitaran penyelesaian teknologi, infrastruktur, perkakasan dan perisian. | |
| Pengurusan Keperluan Perkhidmatan dan Organisasi | Fungsi mengumpul maklumat, menganalisis dan memenuhi keperluan bisnes dalam memahami halatuju bisnes yang mendorong kepada apa dan bagaimana proses kerja dan perkhidmatan organisasi dilaksanakan. | |
| Pengurusan Program dan Projek | Fungsi pengurusan projek dan program bagi memastikan perancangan dan pengurusan sumber yang cekap dan berkesan mengikut kos, kualiti dan tempoh masa bagi menyempurnakan matlamat dan objektif projek dan program. | |
| Pengurusan Tata Kelola dan Polisi | Fungsi pengurusan tata kelola dan polisi dalam membuat keputusan, tindakan, peraturan dan pelaksanaan dasar kerajaan. | |
| Pengurusan Kualiti | Fungsi menilai dan menentukan tahap kualiti suatu produk atau perkhidmatan. | |
| Pengurusan Peraturan Perkhidmatan atau Organisasi | Fungsi mengurus business logic yang menyokong proses kerja dan perkhidmatan organisasi. | |
| Pengurusan Risiko | Fungsi mengenalpasti risiko, menilai risiko dan kebarangkalian berlaku bahaya dan kemusnahan serta pengurangan risiko terhadap kelangsungan perkhidmatan, keputusan atau matlamat jangka panjang organisasi. | |
| Pengurusan Organisasi | Pengurusan Pasukan | Fungsi mengurus pasukan dalam organisasi atau merentas agensi bagi suatu tugasan. |
| Pengurusan Rangkaian Organisasi | Fungsi pengurusan rangkaian komunikasi organisasi supaya tidak menjejaskan perkhidmatan dan tugasan organisasi. Lazimnya dalam melaksanakan Pelan Komunikasi Organisasi. | |
| Pengurusan Pelaburan | Pengurusan Perancangan Strategik | Fungsi menetapkan matlamat jangka panjang dan jangka sederhana serta strategi terbaik pelaksanaan program bagi mencapai matlamat nasional dan kerajaan. |
| Pengurusan Portfolio Pelaburan | Fungsi mengurus pelaburan kerajaan, memantau dan menggalakkan pelaburan swasta dalam projek-projek kerajaan. | |
| Pengurusan Prestasi Kewangan | Fungsimengukur, menilai dan memantau keberkesanan aset kewangan dan prestasi perbelanjaan. | |
| Pengurusan Rantaian Bekalan | Pengurusan Perolehan | Fungsi melaksanakan pesanan kerajaan dan perolehan produk dan perkhidmatan. |
| Pengurusan Bekalan Produk dan Perkhidmatan | Fungsi mengurus bekalan barangan atau perkhidmatan serta menjejak dan menganalisis kos produk dan perkhidmatan. | |
| Pengurusan Inventori | Fungsi menyediakan inventori, memantau pelaburan inventori dan mengimbangi kos inventori dan tahap perkhidmatan pelanggan. | |
| Pengurusan Katalog Produk dan Perkhidmatan | Fungsi penyenaraian produk atau perkhidmatan yang tersedia ditawarkan oleh organisasi. | |
| Pengurusan Tempahan dan Pembelian | Fungsi pengurusan tempahan dan pembelian produk dan perkhidmatan. | |
| Pengurusan Inbois dan Kelulusan | Fungsi mengenalpasti lokasi penghantaran produk dalam rantaian perniagaan. | |
| Pengurusan Premis Jualan atau Pusat Jualan Dalam Talian | Fungsi premis jualan dan jualan dalam talian termasuk rekod/troli pembelian dan rekod pesanan. | |
| Pengurusan Gudang | Fungsi pengurusan gudang merangkumi penyimpanan dan pergerakan bahan di dalam gudang, termasuk proses penerimaan bahan, pemilihan pesanan, pembungkusan, pelabelan dan penghantaran. | |
| Pengurusan Pemulangan Produk dan perkhidmatan | Fungsi mengumpul, menganalisis dan menyelesaikan pemulangan produk atau pembatalan perkhidmatan. | |
| Pengurusan Logistik dan Pengangkutan | Fungsi menyediakan pengurusan logistik dan pengangkutan bagi penghantaran produk. |
Merujuk kepada kategori fungsian aplikasi yang menyokong penjanaan, pengurusan dan pengagihan aset digital kerajaan sebagai harta intelek dan aset digital kerajaan yang diterbitkan dalam media elektronik.
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Kategori Fungsian Aplikasi |
Kategori Perkhidmatan Aplikasi |
Keterangan |
| Pengurusan Kandungan | Penciptaan Kandungan | Fungsi pengurusan penciptaan kandungan seperti tutorial, perisian kursus (CBT), kandungan web, CD-ROM dan forum serta laman interaktif lain. |
| Semakan kandungan dan kelulusan kandungan | Fungsi semakan kandungan dan kelulusan kandungan termasuk kandungan yang diterbitkan dalam laman interaktif organisasi. | |
| Penandaan dan pengagregatan | Fungsi menandakan atau pengetagan kandungan merangkumi penandaan dalam atur cara sebagai titik semakan bagi tujuan pengenalpastian kandungan dalam carian kandungan. | |
| Penerbitan dan Penyebaran Kandungan | Fungsi penerbitan dan penyebaran kandungan melalui pelbagai program interaktif dan pelbagai bentuk medium. | |
| Kawalselia Sindikasi Kandungan | Fungsi kawalselia sindikasi kandungan organisasi merangkumi langganan berita dan kandungan melalui portal, media sosial dan aplikasi mudah alih. | |
| Pengurusan Dokumen | Pengimejan digital dan OCR | Fungsi menukar dokumen dan fail ke dalam bentuk elektronik yang boleh diuruskan oleh komputer termasuk pengecaman aksara optik (OCR). |
| Pengurusan rujukan dokumen | Fungsi menyediakan profail rujukan kepada dokumen untuk mendapat kembali sesuatu dokumen dengan menggunakan lebih daripada satu nama atau perkara. | |
| Pengurusan Kawalan Penyuntingan Dokumen | Fungsi menyediakan kawalan versi dan penyuntingan kandungan dan dokumen. | |
| Pengurusan Simpanan Dokumen | Fungsi pengurusan simpanan dokumen merangkumi aspek storan, pergudangan dan pengarkiban dokumen dan data. | |
| Semakan dan Kelulusan Dokumen | Fungsi semakan dan kelulusan dalam penyuntingan dokumen sebelum diterbitkan atau dimuktamadkan. | |
| Penukaran Dokumen | Fungsi penukaran fail suatu dokumen daripada satu jenis format ke format yang lain. | |
| Pengindeksan Dokumen | Fungsi pengindeksan dokumen melalui binaan penomboran berstruktur bagi tujuan carian pantas dokumen. | |
| Pengelasan Dokumen | Fungsi pengelasan dokumen dan rekod bagi pengkategorian dokumen. | |
| Pengurusan Pengetahuan | Perkhidmatan carian maklumat | Fungsi pengurusan carian maklumat yang melibatkan keupayaan gelintaran bagi tatasusunan yang terisih. Algoritma gelintaran mencari nilai dokumen atau kandungan sehingga carian maklumat yang dicari telah ditemui. |
| Pemetaan Maklumat dan Taksonomi | Fungsi penciptaan dan penyelenggaraan hubungan antara entiti data, piawaian penamaan dan pengkategorian maklumat, dokumen dan kandungan. | |
| Perkongsian pengetahuan, maklumat dan data | Fungsi penggunaan pengetahuan dalam dokumen dan data dalam persekitaran merentas agensi dan digunakan oleh organisasi dan pihak kepentingan. | |
| Pengkategorian Pengetahuan | Fungsi pengelasan pengetahuan, data dan maklumat dan dikategorikan mengikut keperluan organisasi. | |
| Knowledge Engineering Services | Fungsi mengurus pengetahuan tersirat (tacit) daripada pakar ke Sistem Aplikasi Pengurusan Pengetahuan mengikut bidang pakar khusus. | |
| Penawanan data, maklumat dan pengetahuan | Fungsi menawan dan mengumpul data, maklumat dan pengetahuan. | |
| Pemindahan Pengetahuan | Fungsi pemindahan pengetahuan kepada pegawai dan pelanggan. | |
| Pengurusan interaksi pengetahuan dan dokumen secara digital | Fungsi interaksi maklumat dan peraturan proses (business logic) antara pengguna pengetahuan dan dokumen digital telah digabungkan sebagai satu ciri dalam pengetahuan dan dokumen itu tersebut. | |
| Pengurusan Rekod | Record Linking or Association Services / Perkaitan Rekod | Fungsi perkaitan antara data logik dan set maklumat dalam pengurusan rekod. |
| Pengurusan Pengarkiban | Fungsi pengarkiban rekod melibatkan pemindahan dan pelupusan dokumen dan data digital yang digunakan oleh organisasi dan pihak berkepentingan. | |
| Pengurusan aset intelek | Fungsi mengurus aset intelek melibat pemilikan aset intelek termasuk pengetahuan, rekod, dokumen dan data milik organisasi. |
Merujuk kepada kategori fungsian aplikasi yang digunakan untuk menyokong pengekstrakan, pengagregatan dan penerbitan maklumat serta akses kepada maklumat/data kerajaan untuk memudahkan analisis maklumat dan analitis data dalam membuat keputusan serta penilaian prestasi perkhidmatan kerajaan.
| Kategori Fungsian Aplikasi | Kategori Perkhidmatan Aplikasi | Keterangan |
| Analisis dan Statistik | Pengaplikasian kaedah matematik | Fungsi merumus dan analisis matematik berdasarkan model kebarangkalian untuk fenomena dan senario umum atau khusus yang melibatkan pelbagai kaedah matematik dalam pembangunan analitik serta inferens statistik. |
| Aliran Data | Fungsi yang mengaplikasikan aliran data dan rajah pemodelan data untuk analisis data yang sistematik. | |
| Pengaplikasian Teknologi Radiologi | Fungsi penggunaan sinaran/radiasi dan teknologi x-ray untuk analisis dan pemeriksaan saintifik. | |
| Pengaplikasian Teknologi Forensik | Fungsi analisis elemen fizikal menggunakan sains dan teknologi untuk tujuan penyiasatan dan menjawab soalan yang berkaitan dengan perundangan dari aspek subbidang kimia, biologi, fizik dan psikologi. | |
| Visualisasi | Grafik dan Carta | Fungsi penyampaian maklumat dalam bentuk rajah atau jadual. |
| Perimejan visual | Fungsi penciptaan imej visual dalam bentuk filem atau imej elektronik yang diperoleh daripada gambar, kertas, objek dan lain-lain. | |
| Multimedia | Fungsi perwakilan maklumat dalam lebih daripada satu bentuk untuk memasukkan teks, audio, grafik, grafik animasi dan video gerakan penuh. | |
| Penandaan Lokasi Geografi | Fungsi perwakilan maklumat kedudukan melalui penggunaan atribut seperti ketinggian dan latitud dan longitud koordinat. | |
| Pengaplikasian Teknologi Lakaran | Fungsi mereka bentuk produk dengan bantuan komputer. | |
| Penzahiran Pengetahuan | Perlombongan Data | Fungsi penemuan pola terlindung daripada data. Perlombongan data raya menukar data kepada maklumat. Lazimnya dalam amalan pemprofilan seperti pemasaran, pengesanan penipuan dan penemuan saintifik. |
| Permodelan Data | Fungsi membina model data yang melibatkan pembangunan perihalan untuk menerangkan data dengan mengaplikasikan deskripsi model data formal menggunakan beberapa teknik pemodelan dan boleh terdiri daripada skema konseptual, skema logik dan skema fizikal. Pemodelan data dibangunkan bagi tujuan ramalan, pengesanan corak, penerokaan atau organisasi data secara umum. | |
| Simulasi | Fungsi melaksanakan sistem rekaan atau model sistem sebenar yang dilakukan melalui penggunaan komputer. | |
| Kecerdasan Perniagaan | Pengurusan Keperluan Produk dan Perkhidmatan | Fungsi meramal keperluan mengeluarkan produk atau memberi perkhidmatan berdasarkan permintaan. |
| Penilaian dan Ukuran Prestasi Perkhidmatan | Fungsi mengukur hasil kerja atau prestasi perkhidmatan dan menyenaraikan analisis impak positif dan negatif prestasi organisasi. Hasil analisis akan dijadikan asas dalam cadangan penambahbaikan atau suatu keputusan. | |
| Sokongan bagi Perancangan dan Pembuatan Keputusan | Fungsi menyediakan analisis maklumat perancangan dan pengoperasian serta meramalkan impak terhadap keputusan yang akan dilaksanakan. | |
| Laporan | Laporan Dinamik | Fungsi menyediakan laporan dinamik mengikut keperluan. |
| Laporan Tetap | Fungsi pelaporan yang telah ditetapkan dan pelaporan standard yang diperlukan mengikut frekuensi yang telah ditetapkan. | |
| OLAP Services | Fungsi Pemprosesan Analitikal Dalam Talian (Online Analytical Processing - OLAP) bagi melaksanakan analisis multidimensi data perkhidmatan dan pengoperasian organisasi serta menyediakan keupayaan untuk pengiraan yang kompleks, analisis trend dan pemodelan data yang canggih bagi menyokong analisis maklumat dan laporan dinamik atau laporan tetap. |
Merujuk kepada kategori fungsian aplikasi yang menyokong pengoperasian harian organisasi dalam urusan pentadbiran dan khidmat sokongan.
|
Kategori Fungsian Aplikasi |
Kategori Perkhidmatan Aplikasi |
Keterangan |
| Pengurusan Data | Pertukaran Data | Fungsi pertukaran data/maklumat antara pelbagai sistem atau aplikasi termasuk pengesahan bahawa data yang dihantar telah diterima tanpa diubah. |
| Subset Gudang Data | Fungsi subset gudang data untuk jabatan atau salah satu set data khusus dalam gudang data. | |
| Gudang Data | Fungsi penyimpanan saiz pelbagai data yang besar. | |
| Pengurusan Metadata | Fungsi pengurusan maklumat dan dokumentasi data terurus yang mengandungi deskripsi mengenai konteks, kualiti dan keadaan atau ciri data tersebut. | |
| Pembersihan Data | Fungsi penyingkiran aksara dan data yang salah atau tidak diperlukan daripada sumber data. | |
| Pengekstrakan dan Transformasi Data | Fungsi pengekstrakan yang melibatkan proses penyepaduan data yang menggabungkan data daripada pelbagai sumber dan ditransformasikan sebelum di masukkan ke dalam storan atau gudang data. | |
| Pemuatan dan Pengarkiban Data | Fungsi memasukkan sumber data dengan data luaran. | |
| Pemulihan Data | Fungsi pemulihan dan penstabilan set data kepada keadaan yang lebih konsisten melibatkan pemulihan data yang hilang, dipadam, tidak boleh diakses, tercemar atau rosak. | |
| Pengelasan Data | Fungsi pengelasan data mengikut ketetapan organisasi. | |
| Sumber Manusia | Pengambilan | Fungsi mengenalpasti calon dan pengambilan pegawai dalam organisasi/Kerajaan. |
| Pengurusan Profail Pegawai | Fungsi pengurusan profail pegawai merangkumi antaranya aspek profesional atau pengalaman kerja dan kelayakan pegawai. | |
| Pembangunan Kerjaya | Fungsi pemantauan prestasi pegawai serta pembangunan kerjaya meliputi profesional, kemajuan dan pengekalan bakat pegawai. | |
| Pengurusan Waktu Bekerja | Fungsi pengurusan waktu bekerja melibatkan penetapan, kelulusan dan pelarasan waktu bekerja. | |
| Pengurusan Pengiktirafan dan Anugerah | Fungsi pengiktirafan sumbangan dan pencapaian dalam kalangan pekerja sesebuah organisasi menerusi pemberian anugerah. | |
| Pengurusan Kebajikan | Fungsi pengurusan kebajikan pegawai melibatkan penyertaan dalam program kebajikan dan pemberian oleh organisasi/Kerajaan mengikut kelayakan. | |
| Pengurusan Penamatan dan Pencen | Fungsi pengurusan penamatan perkhidmatan dan pencen. | |
| Urusan Perkhidmatan Pegawai | Fungsi penempatan pegawai berteraskan pemadanan potensi pekerja dan organisasi serta perekodan tempoh perkhidmatan, kenaikan pangkat, gaji dan hal-hal perkhidmatan lain dalam sesebuah organisasi. | |
| Urusan Latihan dan Peningkatan Pendidikan Pegawai | Fungsi peningkatan kemahiran pegawai melalui latihan dan pendidikan berterusan dalam membangunkan kompetensi dan profesional pegawai. | |
| Kesihatan dan Keselamatan Pegawai | Fungsi menyokong keselamatan pekerja dan kesihatan serta kesejahteraan fizikal pegawai. | |
| Urusan Perjalanan Pegawai | Fungsi urusan perjalanan pekerja dalam melaksanakan tugasan merangkumi dalam negara dan luar negara. | |
| Pengurusan Kewangan | Bil dan Perakaunan | Fungsi pengebilan, kutipan dan laporan perakaunan. |
| Pengurusan Kad Kredit dan Caj | Fungsi penggunaan kad kredit atau pemindahan dana elektronik untuk pembayaran dan pengumpulan produk atau perkhidmatan. | |
| Pengurusan Perbelanjaan | Fungsi pengurusan pembayaran dan pembayaran balik bagi kos yang perlu dibayar oleh pekerja atau organisasi. | |
| Urusan Gaji | Fungsi pengurusan gaji dan pembayaran elaun dan bayaran khas untuk pegawai. | |
| Urusan Akaun Belum Bayar | Fungsi pengurusan bayaran melibatkan proses akaun belum bayar. | |
| Urusan Akaun Belum Terima atau Hutang | Fungsi pengurusan terimaan atau bayaran hutang/tertunggak melibatkan proses akaun belum terima. | |
| Pengurusan Hasil | Fungsi pengurusan hasil yang melibatkan peruntukan dan pelaburan semula kredit atau modal bersih yang diperolehi organisasi/Kerajaan. | |
| Audit Dalam | Fungsi audit dalam merangkumi kaedah dan prosedur yang digunakan oleh organisasi untuk melindungi aset miliknya, menghasilkan data dan laporan perakaunan yang tepat, menyumbang kepada operasi yang cekap, dan menggalakkan egawai mematuhi dasar pengurusan dan keperluan misi organisasi. | |
| Audit Luar | Fungsi memastikan setiap transaksi mengikut peraturan yang ditetapkan antaranya mengesahkan penyata kewangan tahunan yang dikemukakan oleh Kerajaan Persekutuan/Negeri/Agensi Kerajaan bagi memenuhi keperluan undang-undang dan standard perakaunan. | |
| Activity-based Management Services | Fungsi menyokong proses satu set tugasan berkaitan kewangan yang ditakrifkan dan khusus untuk objektif tertentu seperti proses perolehan. | |
| Currency Translation Services | Fungsi pengurusan pertukaran mata wang melibatkan pengiraan dan perbezaan antara pelbagai medium pertukaran. | |
| Pengurusan Aset dan Bekalan | Perancangan dan Perekodan Aset dan Stok | Fungsi pengenalpastian, perancangan dan peruntukan pengurusan aset tak alih (aset secara kekal/tetap/atau bersifat kekal/tetap berada pada tempatnya), aset alih, aset hidup (aset yang bernyawa iaitu tumbuhan, haiwan dan ikan), aset tak ketara (aset bukan kewangan yang dapat dikenalpasti tanpa kewujudan secara fizikal) dan stok. |
| Daftar Aset | Fungsi penyediaan daftar aset merangkumi katalog dan profail aset termasuk penyenaraian dan spesifikasi aset yang tersedia. | |
| Penempatan, Pindahan dan Penyelenggaraan Aset | Fungsi penempatan, pindahan dan penyelenggaraan aset termasuk penggantian bahagian-bahagian aset. | |
| Facilities Management Services |
Fungsi pengurusan aset tak alih meliputi pembinaan, penggunaan dan penyelenggaraan kemudahan untuk sesebuah organisasi iaitu tanah, infrastruktur dan bangunan.
|
|
| Pengurusan Aset ICT | Fungsi mengurus aset ICT termasuk mengenalpasti, naik taraf, penggantian peranti digital serta peralatan ICT yang digunakan untuk memudahkan pengoperasian dan automasi proses kerja dan perkhidmatan. | |
| Pengurusan Organisasi dan Modal Insan | Perancangan Keperluan Sumber | Fungsi mengenalpasti keupayaan organisasi dari aspek misi dan visi organisasi, penentuan hala tuju strategik, program dan proses serta keperluan sumber manusia dan tenaga kerja bagi melaksanakannya. |
| Pengurusan Kompetensi dan Kemahiran | Fungsi mengurus kompetensi dan kemahiran tenaga kerja dari aspek kecekapan pekerja dalam penyampaian produk atau perkhidmatan organisasi. | |
| Penempatan Tenaga Kerja | Fungsi mengenalpasti penempatan tenaga kerja merangkumi penyenaraian pekerja dan lokasi mereka ditempatkan. | |
| Pengurusan Pasukan | Fungsi pengurusan pebagai pasukan/bahagian/unit dalam sesebuah organisasi meliputi keperluan struktur hierarki, peranan dan keahlian pasukan/bahagian/unit. | |
| Pengurusan Pasukan Khas | Fungsi pengurusan pasukan khas bagi menyokong kesinambungan operasi untuk perkhidmatan organisasi termasuk keperluan pasukan daripada agensi luar atau pihak ketiga. | |
| Pembangunan Organisasi dan Penstrukturan Tenaga Kerja | Fungsi pengurusan pembangunan organisasi dan penstrukturan keperluan tenaga kerja dalam sesebuah organisasi meliputi aspek keupayaan baharu, kemahiran baharu dan peranan pekerja. |
Merujuk kepada kategori fungsian aplikasi yang menyediakan sokongan tambahan kepada kelancaran pengurusan perkhidmatan dan urusan pengoperasian harian organisasi merangkumi:
|
Kategori Fungsian Aplikasi |
Kategori Perkhidmatan Aplikasi |
Keterangan |
| Keselamatan Maklumat | Pengenalan dan Pengesahan | Fungsi pengenalan dan pengesahan pengguna untuk log masuk ke sistem komputer atau sistem aplikasi dengan mendaftarkan nama dalam log sistem komputer sebelum dibenarkan menggunakan sistem aplikasi. |
| Kawalan Akses | Fungsi menyokong pengurusan kebenaran untuk log masuk ke komputer, sistem aplikasi, perkhidmatan atau rangkaian termasuk pengurusan pengguna dan peranan atau kebenaran khusus tertentu. | |
| Kriptografi | Fungsi penggunaan dan pengurusan sifer (ciphers), termasuk proses penyulitan dan penyahsulitan, untuk memastikan kerahsiaan dan integriti data. | |
| Tandatangan Digital | Fungsi penggunaan dan pengurusan tandatangan elektronik dan tandatangan digital untuk menyokong pengesahan dan integriti data termasuk Infrastruktur Kunci Awam (PKI) atau Infrastruktur Kunci Awam Kerajaan (GPKI). | |
| Pencegahan Pencerobohan | Fungsi pencegahan pencerobohan dengan melaksanakan ujian penembusan dan tindakan menyerang atau langkah lain untuk menghalang capaian tanpa kebenaran kepada sistem maklumat kerajaan dan menghalang penggunaan yang boleh membawa kepada pencerobohan terhadap sistem komputer. | |
| Pengesanan Pencerobohan | Fungsi pengesanan pencerobohan dengan mengenal pasti dan mengecam pencerobohan yang telah berlaku atau sedang dilakukan terhadap sistem komputer seperti pengesanan capaian yang tidak dibenarkan kepada sistem maklumat kerajaan. Kaedah ini dilakukan berasaskan peraturan atau anomali. | |
| Respon Kejadian Keselamatan | Fungsi respon aktif dan pemulihan terhadap kejadian keselamatan seperti percubaan menceroboh ke dalam sistem, mencapai sumber sistem dan menyalahgunakan nombor sistem yang dapat dikesan oleh mekanisme keselamatan. | |
| Penjejakan Audit | Fungsi pengenalpastian dan pemantauan aktiviti dalam sistem aplikasi, sistem komputer atau rangkaian bagi rekod kronologi kesemua aktiviti mengikut jujukan persekitaran atau aktiviti. Rekod atau fail merakamkan tarikh, masa dan ID pengguna atau proses yang menggunakan sebarang sumber sistem seperti melancarkan arahan atau mencapai data. Maklumat ini dirakam tidak kira sama ada perbuatan berkenaan adalah dibenarkan atau sebaliknya. | |
| Pensijilan dan Akreditasi Keselamatan | Fungsi pengurusan pensijilan dan akreditasi sistem maklumat Kerajaan. Contohnya seperti Pensijilan ISO/IEC 27001:2013 (ISMS). | |
| Pengurusan Keselamatan Maklumat | Fungsi pengurusan keselamatan maklumat meliputi aspek mentakrifkan dan mengurus kawalan yang perlu dilaksanakan oleh organisasi untuk memastikan ia melindungi kerahsiaan, ketersediaan dan integriti maklumat daripada ancaman serta pelaporan pematuhan keselamatan maklumat kerajaan. | |
| Perlindungan Virus | Fungsi perkhidmatan anti-virus untuk mencegah, mengesan dan memulihkan jangkitan maklumat dan pengkomputeran kerajaan serta sistem aplikasi yang digunakan. | |
| Platform Kolaborasi | Perkhidmatan E-mel | Fungsi penghantaran atau edaran memo dan mesej melalui cara elektronik daripada seorang pengguna komputer kepada satu atau lebih penerima melalui rangkaian. |
| Perbincangan Teruntai | Fungsi perbincangan teruntai atau komunikasi berantai yang menyatakan kenyataan dan pendapat berhubung suatu topik atau subjek tertentu. Contohnya seperti blog, papan kenyataan elektronik dan twitter. | |
| Pengurusan Dokumen Umpukan Perpustakaan | Fungsi pengurusan dokumen umpukan (assignment) perpustakaan iaitu nama unik yang diberi kepada sesuatu dokumen oleh organisasi apabila didaftarkan dalam sistem pengurusan dokumen bagi menyokong pengumpulan dan pengarkiban fail dan rekod pada pelayan. | |
| Perkongsian Kalendar | Fungsi perkongsian kalendar bagi membenarkan seluruh pasukan serta individu melihat, menambah dan mengubah suai jadual, mesyuarat dan aktiviti masing-masing. | |
| Pengurusan Penugasan | Fungsi pengurusan tugasan kepada pekerja bagi melaksanakan aktiviti operasi dan perkhidmatan organisasi. | |
| Perkhidmatan Rangkaian Sosial | Fungsi keupayaan untuk berkongsi kandungan dan membina hubungan melalui perkhidmatan rangkaian sosial. Contohnya seperti Aplikasi Pemesejan Segera Kerajaan GovChat. | |
| Carian | Perkhidmatan Pertanyaan | Fungsi dapatan kembali maklumat (information retrieval) dan pengambilan semula rekod dan data yang memenuhi kriteria pemilihan pertanyaan tertentu. |
| Pengurusan Hasil Carian | Fungsi pengurusan hasil carian yang memenuhi keperluan Relevance iaitu ketepatan (precision) dan releven hasil carian; Recall peratus signifikan hasil carian relevan yang diperoleh dan Ranking iaitu kedudukan menyusun hasil carian yang berkaitan berdasarkan keinginan pencari maklumat dengan menggunakan faktor seperti populariti, keterkinian, harga atau boleh diperibadikan (personalize) serta mencerminkan keutamaan khusus pengguna. | |
| Pengelasan Maklumat dan Rekod | Fungsi pengelasan yang dilaksanakan oleh enjin carian untuk menetapkan kategori yang dimiliki oleh suatu maklumat dan rekod. Susunan maklumat dan rekod tersebut dengan cara yang bermakna mengikut kategori tertentu dengan ciri yang dikongsi dalam kandungan atau konteks maklumat, akan membantu carian maklumat tertentu dengan lebih cepat. | |
| Padanan Corak Sumber Data | Fungsi padanan corak dalam dapatan kembali maklumat yang disediakan melalui penyemakan dan pengesanan jujukan data tertentu bagi sesetengah corak antara data mentah atau jujukan token atau sumber data dengan mengaitkan ciri berdasarkan corak dalam kandungan atau konteks maklumat tersebut. | |
| Komunikasi | Saluran Perbualan Masa Nyata | Fungsi platform perbualan masa nyata atau keupayaan persidangan antara dua orang atau lebih dalam talian atau platform pemesejan segera. |
| Perkhidmatan Pemesejan Segera | Fungsi perkhidmatan pemesejan segera antara dua orang atau lebih dalam talian melalui Rangkaian Kawasan Setempat atau Internet. | |
| Persidangan Audio | Fungsi persidangan audio dan komunikasi audio di kalangan orang di lokasi berbeza menggunakan teknologi seperti platform persidangan panggilan audio. | |
| Persidangan Video | Fungsi persidangan video di kalangan orang di lokasi berbeza menggunakan teknologi seperti platform persidangan video. | |
| Perkhidmatan Rutin dan Bukan Rutin Bagi Peristiwa dan Berita | Fungsi menjadualkan pelaksanaan perkhidmatan komputer mengikut rutin (routines) peristiwa dan berita atau dijadualkan tanpa rutin tertentu melibatkan pelayan, stesen kerja dan peranti rangkaian. | |
| Pengurusan Komuniti | Fungsi mengurus dan mentadbir kumpulan dalam talian yang berkongsi minat yang sama. | |
| Pengurusan Telefoni | Fungsi ketersambungan antara perkakasan pelayan, perisian dan peralatan telekomunikasi yang menggunakan rangkaian Internet sebagai ganti talian telefon dan boleh melakukan panggilan atau faks ke serata dunia. | |
| Pengurusan Komunikasi Suara | Fungsi perkhidmatan suara menggunakan internet dan rangkaian IP untuk menghalakan perbualan vokal melalui saluran digital. Perkhidmatan ini juga dirujuk sebagai VoIP (protokol suara melalui internet) dan VaaS (suara sebagai perkhidmatan). Organisasi menggunakan teknologi ini untuk membuat dan menerima panggilan melalui sambungan internet mereka bagi menggantikan telefon tradisional. | |
| Pengurusan Sistem Komputer | Pengurusan Lesen | Fungsi pengurusan pembelian, naik taraf dan penjejakan kontrak melalui lesen perisian. |
| Pengurusan Akses Jarak Jauh | Fungsi pengurusan akses jarak jauh bagi pemantauan, pentadbiran dan penggunaan aplikasi dan sistem aplikasi dari lokasi di luar persekitaran sistem aplikasi. | |
| Pemantauan Sistem Komputer | Fungsi pengurusan keseimbangan dan peruntukan memori komputer, penggunaan storan, ruang cakera dan prestasi pada komputer dan aplikasinya. | |
| Pengedaran Perisian | Fungsi penyebaran, pemasangan dan peningkatan perisian, aplikasi dan komponen perkhidmatan komputer. | |
| Penjejakan Isu Sistem Komputer | Fungsi meja bantuan dalam menerima dan menjejaki masalah atau isu sistem komputer dan penggunaan sistem aplikasi. | |
| Pengurusan Borang Elektronik | Pembangunan Borang Elektronik | Fungsi penyediaan reka bentuk dan penjanaan bentuk dan templat borang elektronik untuk digunakan dalam sistem perkhidmatan organisasi/Kerajaan. |
| Pindaan Borang Elektronik | Fungsi pindaan dan perubahan atau penyelenggaraan borang elektronik, templat dan elemen serta medan tertentu. |
The Technology Domain is a component-driven, technical framework categorising the standards and technologies to support and enable the delivery of Application Components and its capabilities (Application Services). It also unifies any existing agency-specific into one common standards by providing a foundation to advance and promote the re-use and standardisation of technology and Service Components from a government-wide perspective.
Aligning agency capital investments to the technology leverages a common, standardised vocabulary, allowing better inter-agency discovery, collaboration and interoperability. Both individual Public Agencies and the Malaysian Government will benefit from economies of scale by identifying and re-using the best solutions and technologies to support the business functions, mission and target architecture.
Organised in a hierarchy, this document categorises the standards and technologies that collectively support the secure delivery, exchange and construction of business and application Service Components that may be used and leveraged in a component-based or service-oriented architecture (CBA or SOA, used synonymously from here onward). The tiers are:
Service Access & Delivery refers to the collection technology channel that can be used by the application component and services access and delivery, and the legislative requirements that govern its use and interaction.
| Technology Service Category | Technology Service Standards | Description |
| Access Channel | Web Browser |
Refers to the list of endorsed program that serves as the front-end for users to access any Malaysian Government web-based application, or the World Wide Web (WWW) on the Internet. Examples of web browsers are:
|
| Mobile Devices | Refers to the list of endorsed portable computing devices that use transmission via the airwaves. The device technology includes smartphones, tables, PDAs or other mobile devices. Examples of mobile operating systems that are used by mobile devices are Android, iOS and Windows Mobile | |
| Collaboration/ Communications |
This technology is referring to many forms of electronic exchange of messages, documents or other information. Electronic communication provides efficiency through expedited time of delivery. Collaboration communications include:
For example, Facebook, Twitter and YouTube.
|
|
| Telephony | Refers to technology associated with the electronic transmission of voice, fax and other information over distances, specifically by connecting telephones to each other. | |
| Delivery Channel | Internet Access | Referring to the worldwide system of computer networks in which users at any one computer can, if they have permission, get information from any other computer. |
| Intranet Access | Refers to the private network that is contained within an enterprise. It may consist of many interlinked local area networks and is used to share company information and resources among employees. | |
| Extranet Access | The private network that uses the Internet protocol and the public telecommunication system to securely share part of a business's information or operations with suppliers, vendors, partners, customers or other businesses. An extranet can be viewed as part of a company's intranet that is extended to users outside the company. | |
| Peer-To-Peer (P2P) Access | P2P is referring to the class of applications that operate outside the Domain Name System (DNS), have significant or total autonomy from central servers and take advantage of resources available on the Internet. | |
| Virtual Private Network (VPN) Access | The use of the public telecommunication infrastructure, maintaining privacy through the use of a tunnelling protocol and security procedures. | |
| Customized Service Requirements | IT Compliance |
Refers to the prerequisites that an application, system or service must have, as mandated by the Malaysian Government or other governing bodies. Examples of this technology are:
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| Authentication/ Single Sign On | Refers to the method that provides users with the ability to login one time, getting authenticated access to all their applications and resources. | |
| ICT Solution Hosting |
This standard refers to service provider who manages and provides availability to a website or application, often bound to a Service Level Agreement (SLA). The Hosting entity generally maintains a server farm with network support, power backup, fault tolerance, load balancing and storage backup. Hosting technology may be implemented by outsourcing of a website or application with a managed service provider (external (ISP/ASP)) or hosting of a website/application within an agency (internal).
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| Service Transport | Supporting Network Services |
This technology refers to the protocols that define the format and structure of data and information that is either accessed from a directory or exchanged through communications.
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| Service Protocol Transport |
This Technology is referring to the protocols that define the format and structure of data and information that is either accessed from a directory or exchanged through communications. For examples:
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Service Platform & Infrastructure refers to the collection of platforms, hardware and infrastructure standards that enable technology replication, sharing & re-usability.
| Technology Service Category | Technology Service Standards | Description |
| Framework Support Platform | Platform Independent Framework |
Refers to the description of programs that are able to execute and run on any platform or operating system. A platform is the underlying hardware and software comprising a system. Examples of platform independent technologies include:
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| Platform Dependent Framework | Refers to the description of the operating systems that are able to execute and run on a specific platform or operating system. A platform is the underlying hardware and software comprising a system. For examples, Windows and Mac OS. | |
| Servers Hosting | Web Server |
Refers to computer that provides World Wide Web services on the Internet. It includes the hardware, operating system, web server software, TCP/IP protocols and the website content (web pages). If a web server is used internally, and not by the public, it may be known as an ‘intranet server’. Example of web server:
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| Media Server | The provision of optimised management of media based files such as audio and video streams and digital images. | |
| Application Server |
Refers to a separate computer (an n-tier environment) performs the business logic, although some Example of application servers:
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| Portal Server | Refers to focus points for interaction, providing integration and single source corporate information. | |
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Software Engineering
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Integrated Development Environment (IDE) |
Refer to the combination of hardware, software and technology that facilitate the development of software applications and systems. Example of today’s IDE technology are:
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| Software Configuration |
Refers to technology that is applicable to all aspects of software development from design to delivery, specifically focused on the control of all work products and artefacts generated during the development process. Several technical solutions on the market provide the integration of the software configuration management functions. Examples of functions supporting software configuration management for which technical solutions may be available include:
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| Software Test Management |
Refers to the technology which supports the consolidation of all testing activities and results. Test Management activities include test planning, designing (test cases), execution, reporting, code coverage and heuristic and harness development. Examples of this technology is:
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| Modelling |
The provision of support for the process of representing entities, data, business logic and capabilities for aiding in software engineering. Examples of modelling technology include:
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| Databases & Storage | Database Software |
Refers to a collection of information organised in such a way that a computer program can quickly select desired pieces of data. A database management system (DBMS) is a software application providing management, administration, performance, and analysis tools for databases. The examples are:
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| Storage Type |
Refers to devices that are designed to provide shared storage access across a network. These devices provide extended storage capabilities to the network with reduced costs compared to traditional file servers.
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| Hardware/ Infrastructure | Servers & Mainframe | Refers to the various types of programmable machines which are capable of responding to sets of instructions and executing programs. |
| Embedded Technology Devices |
Refers to the various devices and parts that make up a server or computer as well as devices that perform specific functions outside of a server or computer. Examples of this technology are:
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| Peripherals |
Refers to computer devices that are not part of the essential computer (i.e. the memory and microprocessor). Peripheral devices can be external and internal such as:
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| Wide Area Network (WAN) |
A data network extending a LAN outside a building or beyond a campus. This is typically created by using bridges or routers to connect geographically separated LANs. Examples of WAN technology are:
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| Local Area Network (LAN) |
Refers to network that interconnects devices over a geographically small area, typically in one building or a part of a building. The most popular LAN type is Ethernet. LANs allow the sharing of resources and the exchange of both video and data. Examples of LAN technology are:
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| Network Devices |
Network devices/standards are a group of stations (computers, telephones or other devices) connected by communications facilities for exchanging information. Connection can be permanent, via cable, or temporary, through telephone or another communication links. The transmission medium can be physical (e.g. fibre optic cable) or wireless (e.g. satellite). Examples of this devices are:
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| Video Conferencing | Video conferencing provides communication across long distances with video and audio contact that may also include graphics and data exchange. Digital video transmission systems typically consist of camera, codec (coder decoder), network access equipment, network and audio system. |
Component Framework refers to the underlying foundation and technical elements by which applications are built, integrated and deployed across component-based and distributed architectures.
| Technology Service Category | Technology Service Standards | Description |
| Security | Public Key | Software and services used by a Certification Authority (CA) to generate digital keys and certificates to secure access to information. |
| Supporting Security |
Software and services used by a Certification Authority (CA) to generate digital keys and certificates to secure access to information. Examples of supporting security services technologies include:
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| Presentation/Interface | Static Display |
Refers to the software protocols that are used to create a pre-defined, unchanging graphical interface between the user and the software for examples:
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| Dynamic/ Server Side Display |
This technology is referring to software that is used to create graphical user interfaces with the ability to change while the program is running. For examples:
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| Content Rendering Tool |
The software and protocols used for transforming data for presentation in a graphical user interface. The technology of this tool includes:
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| Business Logic | Platform Independent Language |
Platform independent language is a description of all software languages that are able to execute and run on any type of operating system or platform. Example of the languages are:
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| Platform Dependent Language |
Platform dependent language is a description of the programming languages and methods for developing software on a specific operating system or platform. Example of the languages are:
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| Data Interchange | Data Exchange |
This is referring to the sending of data over a communications network and the definition of data communicated from one application to another. Data exchange provides the communications common denominator between disparate systems. Examples of data exchange technologies include:
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| Data Management | Database Connectivity & Configuration |
This technology is referring to the protocol or method in which an application connects to a data store or database. Examples of the technology are:
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| Reporting and Analysis |
This is referring to the tools, languages and protocols used to extract data from a data store and process it into useful information. For examples:
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Service Interface & Integration refers to the discovery, interaction and communication technologies joining disparate systems and information providers, in order to enable interoperability and scalability.
| Technology Service Category | Technology Service Standards | Description |
| Integration | Middleware Integration |
This refers to middleware that increases the flexibility, interoperability and portability of existing infrastructure by linking or ‘gluing’ two otherwise separate applications. Examples of the middleware include:
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| Enterprise Application Integration (EAI) |
EAI is referring to the processes and tools specialising in updating and consolidating applications and data within an enterprise. EAI focuses on leveraging existing legacy applications and data sources so that enterprises can add and migrate to current technologies. Examples of functions supporting EAI for which technologies might be available include:
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| Interoperability | Data Format/ Classification |
The technology is referring to the structure of a message file. There are hundreds of file formats and every application has many different variations (database, word processing, graphics, executable program, etc.). Each format defines its own layout of the data. Example of data format classification technologies are:
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| Data Types/ Validation |
Referring to the standards used in identifying and affirming common structures and processing rules. This technique is referenced and abstracted from the content document or source data. Examples of data type/validation technology includes:
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| Data Transformation |
The protocols and languages that change the presentation of data within a graphical user interface or application. For an example:
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| Interface | Service Discovery |
Service discovery is referring to the method in which applications, systems or web services are registered and discovered. An example of service discovery technology includes:
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| Service Description/ Interface |
Refers to the method for publishing the way in which web services or applications can be used. For examples:
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